Account Manager (APAC)

BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. TRM’s Commercial team is growing its APAC Private Sector footprint, and this role sits at the center of that expansion. As an Account Manager, Private Sector - APAC, you’ll own a book of business across financial institutions, crypto businesses, and other private sector customers in the region, managing the full post-sale lifecycle from onboarding through renewal and expansion. This is a high-autonomy role for someone who thrives in a fast-moving environment, builds trust quickly, and turns renewals into growth. The impact you will have: - Drive net retention and expansion across a portfolio of private sector accounts in APAC, identifying upsell signals, prioritizing your book, and surfacing renewal risks early - Own the full renewal and expansion motion for your accounts, from commercial negotiation through close, with quota accountability for both retention and growth - Prepare for every customer conversation with relevant context on each account’s business priorities, regulatory environment, compliance needs, and expansion potential - Build trusted relationships with senior and working-level stakeholders across your accounts, maintaining continuity and deepening engagement over time - Maintain accurate pipeline and forecast data in Salesforce, ensuring your manager and cross-functional partners have clear visibility into account health, renewal timing, and expansion opportunities - Partner with Sales, Customer Success, Product, and Solutions Architecture to translate customer feedback into actionable insights and surface high-priority themes across your book - Develop a base of satisfied customers who renew consistently, expand over time, and advocate for TRM across the region What we’re looking for: - 3+ years of experience in Account Management, Customer Success, or a post-sale SaaS role, ideally supporting private sector customers in APAC - Experience managing renewals, expansions, and commercial conversations with quota responsibility - Ability to operate across APAC markets and build relationships across different customer types, cultures, and regulatory environments - Familiarity with financial crime compliance, risk, or related domains, including AML, sanctions, KYC, fraud, or crypto compliance, or strong aptitude to ramp quickly - Comfort managing a high-volume book of business with competing priorities and tight timelines - Strong customer presence with the ability to build trust and credibility across senior and working-level stakeholders - Clear, direct communicator who listens actively, drives alignment on next steps, and ensures nothing falls through the cracks - Proficient with CRM and sales tooling, such as Salesforce; disciplined about pipeline hygiene and forecasting - Highly autonomous and accountable; you own outcomes, follow through on commitments, and don’t wait for direction to take the next step - Adaptable and resilient in a fast-moving environment where priorities, customer needs, and market conditions evolve quickly - Collaborative team player who works effectively across Sales, Customer Success, Product, Solutions Architecture, and Operations About the Team: - Our APAC Private Sector commercial team operates with high autonomy, regional ownership, and deep customer obsession. We collaborate closely across Sales, Customer Success, Product, Solutions Architecture, and Operations, primarily through Slack and async documentation. Communication is direct, documentation is valued, and we move fast without sacrificing customer trust. - This role supports accounts primarily across APAC time zones. You should expect meaningful collaboration with teammates across APAC, EMEA, and the US, with flexibility to operate across the region as your book of business requires. Learn about TRM Speed in this position: - The week you join, you begin mapping your book and arriving at customer conversations with a clear point of view on account health, renewal timing, stakeholder priorities, and expansion potential - When a renewal shows signs of risk, you don’t wait for escalation; you flag the issue, build an outreach plan, and bring in the right internal partners quickly - When you identify a growth opportunity, you move quickly to qualify it, align stakeholders, and build a clear path to expansion - When customer feedback surfaces a pattern across your book, you synthesize it into a structured summary and share it with the right Product and cross-functional partners APPLICATION INSTRUCTIONS If you’re interested in joining TRM, we encourage you to apply directly. Every application is reviewed by our Talent team. Before applying, review the job description carefully and highlight the experience and impact that best demonstrate the required qualifications. Please also provide thoughtful and accurate answers to the application questions, as these will be used to evaluate your qualifications for the role. If you send your resume directly to someone at TRM, we can’t guarantee it will reach the appropriate hiring team. Applying directly is the best way to ensure you’re considered. WHAT TO EXPECT FROM OUR INTERVIEW PROCESS Our process is designed to understand how you think, solve problems, and deliver impact, while giving you the opportunity to evaluate TRM. Most interview processes include a case study, AI skills assessment, and Leadership Principles interview. - Recruiter Intro: Explore your experience, motivations, and alignment with the role. - Hiring Manager: Dive deeper into your relevant experience, skills, and impact. - First Round: Typically 1–2 interviews focused on the s