Account Manager

ABOUT THE ROLE This is an Account Manager position at a fast-growing, seed-funded European AI startup focused on automating business phone communications for SMEs. You will own and grow a portfolio of existing B2B customers, combining commercial account management with hands-on customer success to drive adoption, expansion, and long-term retention. WHAT YOU'LL DO - Serve as the primary contact for assigned customer accounts across the full customer lifecycle. - Expand customer value by identifying new use cases for AI phone automation within existing accounts. - Run regular reviews, discovery conversations, upsell discussions, and QBRs with customers. - Analyze customer usage data to demonstrate measurable impact and further automation opportunities. - Own expansion revenue targets, including upgrades, add-ons, and renewals against monthly and quarterly goals. - Ensure smooth onboarding and ongoing product adoption to maximize retention. - Collect and relay structured market and customer feedback to product and go-to-market teams. - Maintain an accurate CRM, reliable forecasts, and a healthy expansion pipeline. - Collaborate closely with Customer Success, Product, and Marketing on account plans and handovers. - Help shape the account management and expansion motion as the company scales. WHAT WE'RE LOOKING FOR - At least 1 year of experience in B2B SaaS sales, account management, or customer success. - Proven track record of driving upsells, renewals, or expansion revenue within existing accounts. - Strong product and technical understanding, with a clear affinity for AI and ML technologies. - Native-level German fluency, comfortable leading customer calls, demos, and business reviews. - Structured working style, ownership mindset, and a strong customer-first orientation. - Experience in a startup or scale-up environment is a plus. - Discipline in CRM hygiene and pipeline management. COMPENSATION & BENEFITS OTE of EUR 65,000 to EUR 95,000 annually (fixed salary plus uncapped commission), depending on experience. Visa sponsorship is not available for this role. LOCATION On-site in Vienna, Austria, with hybrid work possible.