Account Manager

ABOUT THE ROLE This Account Manager role sits at the heart of a fast-growing AI communication startup, owning and growing a portfolio of B2B customers for an AI-powered phone assistant platform. You'll drive adoption, expansion, and long-term satisfaction — making a direct impact on retention and revenue as the company scales its go-to-market motion. WHAT YOU'LL DO - Serve as the primary point of contact for assigned accounts across the full customer lifecycle. - Run regular review, discovery, and upsell conversations to expand use cases and grow account value. - Analyze customer usage data to demonstrate how AI automation delivers measurable business impact. - Own expansion revenue targets — upgrades, add-ons, and renewals — on a monthly and quarterly basis. - Ensure smooth onboarding and sustained product adoption to maximize retention. - Collect structured market and customer feedback and relay it to Product and GTM teams. - Maintain a clean CRM, reliable forecasts, and a healthy pipeline. - Conduct regular touchpoints and QBRs to proactively drive customer success. - Collaborate cross-functionally with Customer Success, Product, and Marketing for aligned account plans. - Help shape the company's account management and expansion playbook as the team grows. WHAT WE'RE LOOKING FOR - At least 1 year of experience in B2B SaaS sales, account management, or customer success — startup or scale-up background is a strong plus. - Proven track record in upselling, renewals, or driving expansion revenue within existing accounts. - Strong product and technical acumen with a genuine affinity for AI/ML technologies. - Hands-on experience with CRM tools (e.g., Salesforce, HubSpot) and rigorous pipeline hygiene. - Structured working style, ownership mindset, and a sharp customer focus. - Native-level German fluency — comfortable leading calls, reviews, and demos entirely in German. - Willingness to work on-site in Vienna (hybrid flexibility available). COMPENSATION & BENEFITS OTE €65,000–€95,000 (fixed salary plus uncapped commission), depending on experience. Visa sponsorship is not available for this role. LOCATION On-site in Vienna, Austria, with hybrid work possible. German-speaking market focus.