Aftersales Network Coordinator (Camper & Caravan Industry BeNeLux)

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. We are on an exciting growth and transformation journey and are now looking for a Aftersales Network Coordinator (Camper & Caravan Industry BeNeLux) to develop and maintain Dometic’s independent Service Network across the Benelux region through product support and sales assistance. About the position As an Aftersales Network Coordinator (Camper & Caravan Industry BeNeLux) at Dometic, you will bring your technical interest and customer-focused approach to supporting our B2B service network. Acting as one of the key contacts for Service Providers and dealers, you will help customers access product support and guidance while developing your technical expertise with the support of experienced colleagues. This is an excellent opportunity for an early-career professional looking to build a long-term career in technical aftersales and network development. At Dometic, we are committed to developing talent and providing mentoring, training, and hands-on experience to help you become an expert in our products, services, and dealer network. In this position, you will also play a key role in enhancing the overall customer experience with Dometic products, fostering long-term customer loyalty and satisfaction at all levels. This role combines fieldwork with partial inside service responsibilities. You will be part of a collaborative team committed to delivering high-quality support to Service Providers and dealers. Your main responsibilities Increase customer satisfaction by working closely with the Dometic Technical Service and Sales teams to identify, audit, train, and utilize potential strategic Service Providers. Provide assistance to Dometic dealers to facilitate product introductions, ensuring they have the necessary support information to meet customer expectations. Maintain and develop professional knowledge of the service and dealer network, providing (first) installation support, technical coaching, and dealer escalation assistance both on-site and at the Dometic Training Center. Support the development and performance of the Benelux Service Network, including the performance of Service Providers and Premium Dealers by monitoring activity KPIs. Ensure Health, Safety, and Environmental (HSE) compliance within the Service Provider network. What do we offer? You are offered an interesting role in a dynamic, fast-paced, and global environment with great opportunities to grow, evolve with the company, and take on new challenges. This position is particularly suited to someone at the beginning of their professional journey, ideally equipped with a 1st successful experience, who is eager to learn and develop. Through structured onboarding, mentoring, and continuous learning opportunities, you will gain the skills and experience needed to become a trusted expert within Dometic's aftersales organization. Dometic is passionate about building together an inclusive and equitable working environment that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!