Agent d'importation aérienne/Air Import Agent

Ensure timely and accurate movement of freight and information, while providing exceptional customer service. Tasks and Duties This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the  Air Import Operational Performance Standards . Click on the link to the performance standards to view more details for each task.  This list  may be edited  to the specific job role.    Receive documents Prepare shipments Route shipments Manage freight receipt Process shipments Monitor shipments   Physical Demands This section lists physical demands required of this job and  may be edited  to the specific job role. Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.   Write with pencil/pen/marker  Functions performed primarily while seated at desk ----------------------------------------------------------------------------------------------------------------------- Assurer un mouvement rapide et précis du fret et des informations, tout en fournissant un service client exceptionnel.   Tâches et devoirs Cette section répertorie les tâches et fonctions spécifiques au poste, telles que celles énumérées ci-dessous, qui sont accomplies régulièrement par l'employé, comme indiqué dans les normes de rendement opérationnel des importations aériennes. Cliquez sur le lien vers les normes de performance pour afficher plus de détails sur chaque tâche. Cette liste peut être modifiée en fonction du rôle spécifique.   • Recevoir des documents • Préparer les expéditions • Acheminer les expéditions • Gérer la réception du fret • Traiter les expéditions • Surveiller les expéditions   Exigences physiques Cette section répertorie les exigences physiques requises pour ce travail et peut être modifiée en fonction du rôle spécifique. • Utilisation d'équipement de bureau standard - ordinateur avec clavier et souris, téléphone, télécopieur/copieur/scanner, etc. • Écrivez avec un crayon/stylo/marqueur • Fonctions exercées principalement en position assise au bureau This section lists desired qualifications for the job. Global logistics industry knowledge Good computer skills (e.g., MS Excel, MS Word) Fluent in English and French --------------------------------------------------------------------------------------------------------- Cette section répertorie les qualifications souhaitées pour le poste. • Connaissance du secteur logistique mondial • Bonnes compétences informatiques (par exemple, MS Excel, MS Word) • Maîtrise de l'anglais et du français ------------------------------------------------------------------------------------------------------------------- Expeditors Key Performance Expectations This section lists the core business-critical performance expectations applicable to  all Expeditors employees , regardless of position, and  should not be edited . Note that these expectations are found in employee’s My Development Plan view (listed in the SKILLS tile) and in the employee’s performance evaluation in the Professional Development Center.   Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).   Job Execution: Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.   Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize. Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.   Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.   Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.    Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.   Product Agent Job-Specific Performance Expectations This section lists the core business-critical performance expectations applicable to  all product agents , regardless of department or position, and  should not be edited . Note that these expectations are found in employee’s My Personal Development Plan view (listed in the SKILLS tile) in the Professional Development Center.   Timely and Accurate Shipment Processing Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operati