Agent-Refunds

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We partner with major global platforms such as Booking.com , Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes a separate fintech entity with its flagship product, PRECISION , a risk management solution, Sweden’s leading flight comparison site Flygresor.se , Tripstack , our B2B Flights as a Service Provider and world leader in virtual interlining, and Wenrix , the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay. Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We partner with major global platforms such as Booking.com , Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes a separate fintech entity with its flagship product, PRECISION, a risk management solution, Sweden’s leading flight comparison site Flygresor.se , Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, and Wenrix, the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay. Location : Pune Duties & Responsibilities: Handle Refunds Queues (GDS, LCC, BSP link) Manage non show tickets Manage ADMs/ACMs Manage billing issues (Extra refunds, Ret errors) Manage BSP Refund applications rejected Contact Airlines & Providers for different issues. Analyze and propose solutions for task optimizations & automations 24*7 shift Requirements : At least one year experience as a Travel Agent Excellent GDS knowledge in Amadeus and Sabre (Galileo knowledge will be considered as a benefit) Documented experience in reading and interpreting airline fare rules. Knowledge of processing GDS and BSP refunds is a must. Experience in working with KPIs and deadlines Experience in analyzing data and producing reports Troubleshooting skills & analytical problem-solving skills. Seeking best practice implementation and driving ideas Excellent written and verbal communication skills in English Self-driven, proactive and results oriented Good attention to detail Well organized, persistent with multitasking skills Competent quantitative skills (good in calculations) Critical Competencies: Playing to win Accountability & cooperation Urgency to be excellent Strong communication with time management skills Ability to self-motivate and take initiative Analytical and data driven thinking Attention to detail Self organized with good time management Ability to manage change and work under pressure Work from office and no transport in General shifts What’s in it for You? Employee Assistance Program (EAP): Confidential, free support for personal or work-related challenges—covering coun