AI Business Operations Analyst - Mexico City (Hybrid)

the opportunity, design the solution, deploy it with AI and automation tooling, and measure the outcome. Map high-friction operational workflows across Clara and prioritize them for AI-augmentation and automation — building a roadmap that compounds in impact over time. Design, deploy, and iterate on AI-powered workflows using tools like Claude Code/Codex, n8n, and other LLM APIs to do things that weren’t possible before and replace manual, repetitive, or error-prone processes. Collaborate with commercial and operational leaders to identify where agent-based or rule-based automation can improve speed, accuracy, or capacity — without adding headcount. Build and maintain operational dashboards in Metabase to surface the KPIs that matter and flag anomalies before they become problems. Partner with Product and Product Marketing on process changes tied to new feature launches, ensuring operational readiness before every release. Serve as the internal expert on AI tooling for operations — evaluating new tools, sharing what works, and building the internal playbook on how Clara uses AI. Identify data gaps and work with Engineering to create the instrumentation or pipelines needed to power better operational decisions. Document processes clearly so that what you build can be maintained, improved, and handed off — not just understood by you. You’re excited about leading a team of AIs - not becoming a people manager - and have an unlimited token budget. Who you are “We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.” Must haves: Experience working at top consulting firm (Bain/BCG/McKinsey) or similar professional services or/and high-velocity startup. Proven AI automation track record. Demonstrated examples and experience automating and augmenting operations with AI. This is not aspirational — we want to see what you've already shipped. 3–7 years of experience in operations, strategy, or a related field — ideally in a LatAm fintech, payments, or high-growth B2B SaaS company. Hands-on experience building automated workflows with tools like n8n, Make, Zapier, or similar — no-code and low-code fluency is a must. Familiarity or proven ability to work with company systems of records such as CRMs (e.g. Hubspot, Attio, Salesforce), Support triage (e.g. Zendesk), data warehouses (e.g. Databricks, Snowflake), and BI tools Comfortable working directly with LLM APIs (OpenAI, Anthropic, etc.) to build operational tools and agents, even if you're not a software engineer. Strong analytical skills — comfortable querying data in SQL or working with BI tools like Metabase to build the operational visibility Clara needs. Structured thinker with a bias for action: you break down complex problems, make decisions with incomplete data, and move fast without breaking things. Excellent communicator — you translate technical solutions into business terms for non-technical stakeholders, and business needs into precise specs for engineers. Fluent in English Nice to haves: Basic proficiency in Portuguese or a desire to learn it. Independent analytical skills using Metabase, SQL, or Python to drive data-informed decision-making. A good sense of humor. Why join Clara At Clara, you’ll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America. Who we are We’re the leading B2B fintech for spend management in Latin America. Certified as one of the world's fastest-growing companies, a Great Place to Work , and a LinkedIn Top Startup . Passionate about making Latin America more prosperous and competitive. Constantly innovating to build financial infrastructure that enables each of our customers to thrive. Product-led, high-talent-density culture — designed for builders who raise the bar. Proud of our open, inclusive, and values-driven environment. What we believe in #Clarity. We say things clearly, directly, and proactively. #Simplicity. We reduce noise to focus on what really matters. #Ownership. We take responsibility and never wait to be told. #Pride. We build products and experiences we’re proud of. #Always Be Changing (ABC). We grow through feedback, risk-taking, and action. #Inclusivity. Every voice counts. Everyone contributes to our mission. What we offer Competitive salary and stock options ( ESOP ) from day one Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language) Annual learning budget and internal accelerated development paths High-ownership environment: we move fast, learn fast, and raise the bar — together Smart, ambitious teammates — low ego, high impact Flexible vacation and hybrid work model focused on results If you’re ready for growth, ownership, and impact — apply now and help us redefine B2B finance in Latin America. Clara’s Hybrid Policy Claridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team. We don't enforce a minimum number of days for most roles, but you're expected to spend time at the office organically, and be at the office most days during your ramp-up or when required by your leader.