Analista de Qualidade PL - Service Desk

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Qualidade PL - Service Desk based in Brazil. This is an opportunity for a quality-focused professional to help strengthen service excellence within a structured Service Desk operation. You will monitor and audit technical support interactions across chat and phone channels, ensuring service standards and quality expectations are consistently met. The role combines data analysis, process improvement, structured feedback, and knowledge management. You will work closely with support professionals, helping identify performance gaps and turn insights into practical improvements. The position also involves supporting onboarding, refresher training, and the continuous development of operational materials. It is well suited to an analytical, organized, and proactive professional who enjoys improving customer support experiences through quality and collaboration. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1