Associate Case Manager - Kite, Nordics

Key Responsibilities** - Permanently support and own cell journey from apheresis to final product delivery for the Nordic countries - Aspire to exceed customer timeline commitments and productivity expectations - Provide excellent partnership and customer service to our external stakeholders as well as close collaboration with key internal stakeholders (Commercial Operations, Cell Therapy Account Managers, Quality teams, Cell Order Management team \[EUCom\], etc.) - Contribute to the development and maintenance of the Kite Konnect platform and ensure that all localized content is approved and kept up to date - First point of contact for external customers to follow up on requests, such as quality issues, medical questions, and triage to internal key stakeholders to answer back the customers in time - Partnership with and first point of contact for all Qualified Treatment Centers (QTC)s, especially but not only with center CAR T Coordinators - Acts as the interface between the Kite/GILEAD and Quality teams regarding site identification, approval, site training, preparation and conduct of Dry Runs - Conduct training sessions to enhance clients’ skills and knowledge in utilizing Kite Konnect software effectively. Assist Kite teams with maintenance, updates, accuracy of Kite Konnect applications (SPC links, Kite/GILEAD contact information, privacy statement, patient acknowledgement form, etc.) - Partner and engage with other Case Managers colleagues to optimize and streamline case management processes and plan for potential back-ups - Comply to corporate Policies, SOPs on all described job duties - Comply to GDP requirements on all described job duties - Provide marketing and project management support to the Nordic cell therapy business. This support may include supporting the development of marketing materials such as advertisements, details aids, leave behinds, newsletters and so on, as well as marketing event support, such as conducting symposia, webinars, managing VEM, and so on. This support will be carried out I close collaboration with our Nordic Product manager. **Knowledge & Skills** - Be patient-oriented, doing everything possible to keep the patient journey as short as possible - Always deliver exemplary customer service to internal and external stakeholders - Demonstrate initiative and a willingness to work hands-on and with a sense of urgency, in a fast-paced rapidly changing environment - Stay up to date with advancements in the field and integrate new knowledge into daily practices - Strong ability to coordinate with both customer and non-customer facing cross-functional partners to rapidly address customer issues - Have ability to successfully work and collaborate across multiple teams, functions, and countries. Strong collaboration with all Case Managers from ACE - Flexible and ready to adapt diversified cultures and environment - Strong project management: excellent in planning, organizing and time management - High standard of responsibility, speed, and flexibility to adapt to countries specific aspects and urgent needs - Proven problem-solving ability and willingness to work “hands on” - Ability to look beyond day-to-day activities to identify and communicate opportunities for enhanced efficiency, process improvement and/or customer experience - Precision and accuracy in data validation and verification - Follow procedures and understand your role in operating a high-quality process **Experience** - Relevant university degree and **3+ years of relevant experience** as administrative **coordinator at a pharmaceutical company, customer service, logistic service, supply chain** or other relevant customer-facing administration - Experience from the pharmaceutical industry is an significant advantage, experience of interaction and communication with physicians, nurses, and other hospital stakeholders - Some **knowledge of pharmaceutical processes, of regulatory and compliance in the pharmaceutical sector,** **understanding of personalized medicine and the environment of different hospitals would be an advantage** - Experience of using complex IT systems or portals in the fields of supply chain management, customer service, procurement - Fluency in English in written & spoken language - Experience with data management, MS Office (Excel and PowerPoint), invoicing systems **Core Values** - Integrity (always doing the right thing) - Teamwork (collaborating in good faith) - Excellence (working at a high level of commitment and capability) - Accountability (taking personal responsibility) - Inclusion (valuing differences and diversity) ## Equal Employment Opportunity (EEO) It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws. ## For Current Gilead Employees and Contractors: Please apply via the Internal Career Opportunities portal in Workday. ### About Us Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for al