Author Relations Manager

We’re on the hunt for a relationship-driven Author Relations Manager to build strong partnerships with mod creators and help them thrive across the Overwolf ecosystem. As our Mod Author Champion, you’ll work closely with creators across a wide range of games, helping them improve their mods and achieve long-term success. You’ll combine relationship management, product thinking, community insights, and data to advocate for our authors’ needs and turn their feedback into meaningful action. So if you’re a fast, creative thinker who can navigate complex relationships, bring structure to ambitious projects, and collaborate effectively with teams and companies of all sizes – come join our adventure. Responsibilities Own and nurture relationships with mod authors, supporting them and setting them up for success. Partner with mod authors on strategy, user experience, product improvements, and retention. Develop a deep understanding of our authors’ needs and priorities, translating their feedback and data into actionable insights. Collaborate with internal teams – including Research and Development, Marketing, Quality Assurance, Support, Product, and Operations – to ensure our mod authors have everything they need. Lead the execution of author-facing projects, including marketing plans and initiatives focused on growth, monetization, and long-term strategy. Stay up to date with relevant modding communities, identifying and communicating feedback, emerging issues, and overall sentiment. Requirements At least 1 year of experience in customer success, developer relations, or a related field. Passion for PC gaming and hands-on experience across multiple genres. Active participation in online gaming communities. Native-level proficiency in both written and spoken English. Active daily use of Discord – a must. Strong understanding of internet culture and online community dynamics. Flexibility to work outside standard hours when needed to support authors across time zones. Ability to work effectively both independently and collaboratively. Ability to manage multiple projects and tight deadlines in a fast-paced environment. Creative, resourceful approach to solving complex issues. Exceptional analytical skills and the ability to turn data into actionable insights. A keen eye for product design and user experience. High level of attention to detail. Strong interpersonal skills and a friendly, positive, proactive attitude. Bonus Points Knowledge of ARK modding. Ability to speak fluent creator, product, data, and internet – all in one Discord thread.