Behavioral Health Intake Coordinator

Software Guidance & Assistance, Inc., (SGA), is searching for a Behavioral Health Intake Coordinator for a Contract assignment with one of our premier Healthcare clients in Rockville, MD. Responsibilities : Conduct high-volume telephone intakes for new patients by collecting clinical, demographic, insurance, and financial information.Complete patient registration and distribute required intake and appointment materials.Schedule patients into the appropriate specialty clinic based on intake findings, including Neuropsychology, Concussion, ADHD, Anxiety, and other behavioral health services.Review insurance benefits, copays, and financial responsibilities with patients and families.Verify insurance eligibility and obtain prior authorizations for scheduled services.Coordinate with physicians, patients, and insurance companies to secure required authorizations and documentation.Triage referrals according to department guidelines, manage patient waitlists, and coordinate referrals to the appropriate specialty clinic or community resource.Serve as a departmental resource for registration, scheduling, insurance verification, and authorization processes.Maintain accurate documentation within the EMR, including authorization details and account notes.Deliver exceptional customer service while supporting a high-volume pediatric outpatient behavioral health practice with professionalism, compassion, and attention to detail. Required Skills: Minimum of 4 years of recent healthcare administrative, patient access, medical office, or patient registration experience.Recent experience conducting patient intake within a mental health, behavioral health, psychology, psychiatry, or neuropsychology practice.Experience performing high-volume phone intake, patient registration, appointment scheduling, insurance verification, and prior authorizations.Experience working within an Electronic Medical Record (EMR) system.Experience using insurance verification and prior authorization platforms.Proficient with Microsoft Office (Outlook, Word, Excel).Excellent organizational and multitasking skills.Strong attention to detail.Ability to communicate professionally with patients, families, providers, and insurance companies.Ability to handle sensitive patient information with empathy, professionalism, and discretion.Ability to thrive in a fast-paced outpatient environment. Preferred Skills: Experience triaging patients and coordinating appointments based on specialty or clinical need preferred.