Bell Captain

About The Role The Bell Captain is responsible for assisting guest with their arrival and departure experience; makes necessary deliveries to and pick up from guest rooms, transports guests and hotel packages, faxes, envelopes and parcels. Extends guidance and training to bell persons, working closely with other departments in the hotel to ensure a superior guest experience. What You Will Do Coordinate daily activities of bellman including completion of Bellman Daily Checklist, organization of bag storage area, porterage, group arrival/departure information, cart maintenance, and weekly standards testing Greet guests upon arrival and departure with a friendly and professional demeanor Provide information about the hotel facilities, local attractions, and services Conduct periodic inventory checks on luggage tags, luggage stored and miscellaneous Coordinate with other departments to fulfill guest requests and needs Handle guest inquiries and complaints promptly and professionally Assist with transportation arrangements, including Taxi, Shuttle and Limousine services What You Bring Reading, writing and oral proficiency in Cantonese, Mandarin and English Strong communication and interpersonal skills Committed to achieving high levels of service excellence and guest contentment. 1-2 years luxury hotel experience as Bell Attendant or Bell Captain Knowledge of the local area and attractions is a plus What We Offer Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Employee Discount for stays at any Four Seasons worldwide Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Schedule & Hours 48 Hours weekly Work on shift