Bilingual Applicant Coordinator (Spanish)

Who we are: CCOF advances organic agriculture for a healthy world. We advocate on behalf of our members for organic policies, support the growth of organic through education and grants, and provide organic certification that is personal and accessible. CCOF is a nonprofit organization governed by the people who grow and make our food. Founded in California over 53 years ago, our roots now span the breadth of North America, and our presence is internationally recognized. We are supported by an organic family of farmers, ranchers, processors, retailers, consumers, and policymakers. Together, we work to realize a future where organic is the norm. Position Summary: We’re growing our team! CCOF is seeking a Bilingual Applicant Coordinator to guide and support prospective applicants through CCOF's programs. In this role, you’ll engage with prospects, in both English and Spanish, across multiple channels, including web, email, phone, and trade shows. You’ll play a key role in delivering timely, accurate information about CCOF’s program offerings, while building strong relationships and ensuring a seamless applicant experience. If you’re detail-oriented, bilingual in Spanish and English, and passionate about customer engagement and organic agriculture, we encourage you to apply! Join us in advancing organic agriculture through meaningful connections and impactful support. This is a full-time, non-exempt position that reports to the Assistant Director of Member Acquisition. This is a United States-based remote position. We will begin interviewing selected candidates starting the week of September 14. Essential Responsibilities: Provide applicant support, in both English and Spanish, to prospects across multiple channels, including CCOF website inquiries, email, phone requests, WhatsApp, trainings, and follow-up with trade show prospects. Record new prospects, track interactions, and manage prospect records in Salesforce. Conduct regular outreach events and support team outreach efforts to prospects. Assist with data entry, reporting, and cleanup projects in Salesforce. Specific duties: Promptly respond to prospects’ questions related to CCOF’s programs offerings. Follow up with prospects and facilitate the completion of applications. Support outreach to prospects, monitor communication plans, send correspondence, and field responses. Navigate Salesforce records, including sorting large volumes of records, creating outreach groups, and generating basic prospect reports. Coordinate prospect meetings, maintain correspondence records, and track prospect interactions and communications. Close sales opportunities on a regular schedule for reporting purposes Identify duplicate Salesforce records and enter data from multiple sources into Salesforce records. Support the Applicant Support communication plan by drafting, proofreading, translating, and sending content to prospects in both Spanish and English to drive conversion. Required Qualifications (Knowledge, Skills, and Abilities): 2+ years of experience providing sales support in fields related to organic certification, agriculture or food production. Critical thinking and problem-solving skills. Work within established procedures, use available resources to overcome obstacles, and find a solution that best resolves the issue. Able to ask for assistance when needed. Intermediate Spanish language skills to speak fluently, write detailed texts, and deal with complex texts, such as organic certification programs, to communicate verbally and in writing with clients in the US and México. Perform simple written translations with accuracy and context, ensuring consistency using the CCOF Spanish lexicon. Professionalism in customer service. Display a courteous, helpful attitude when interacting with customers. This includes being patient and respectful and taking the time to listen to customers’ needs or concerns and address them accordingly. Strong verbal and written professional communication skills. Communicate well with individuals from diverse backgrounds, sharing context and asking questions to understand others’ perspectives and foster effective and engaging interactions. Organize and share information effectively. Receptive to constructive feedback. Ability to handle and communicate sensitive information with discretion. Excellent organizational skills. Understand how to prioritize competing needs and tasks without sacrificing quality. Reliably complete assignments and multiple projects simultaneously within assigned deadlines. Proactive, self-directed, and driven to achieve goals. Actively contribute to the Acquisitions and Marketing team to complete tasks, meet goals and projects. Actively listen to coworkers, respect ideas, and aim to improve processes at hand. Demonstrate willingness to collaborate and support the success of the team.