Bilingual Field Care Coordinator / Field Case Management

the Opportunity Pair Team is expanding its partnership with one of our largest health plan partners through a new field-based care management pilot focused on improving patient engagement and access to care. The Field Care Coordinator plays a critical role in bringing care directly to our members where they are, both at home and in the community. This role focuses on hands-on, relationship-based support through in-person visits, new patient onboardings, and field-based outreach. Field Care Coordinators help members overcome barriers to care by assisting with everything from care plan follow-up and blood pressure checks to grocery or care package drop-offs. The expectation for this role is to be in the field meeting patients three to five times per week . This is a full-time, field-based position requiring regular travel within your assigned region . What You’ll Do Serve as the primary point of contact for members with complex medical, behavioral, and social needs Meet members in person at their homes, in the community, or at partner organizations to complete new patient onboardings, deliver care packages, or collect health readings such as blood pressure Conduct in-person visits to assess member needs, provide ongoing support, and encourage adherence to care plans Coordinate services, appointments, and referrals across primary care, behavioral health, and social support resources Support care continuity by collaborating with internal care team members including Nurses and Behavioral Health Care Managers Identify and address barriers to care such as transportation, medication access, or health literacy challenges Develop and maintain individualized care plans and ensure follow-up on all interventions and goals Maintain accurate and timely documentation of all member interactions and care coordination activities Advocate for member needs within the healthcare and social support systems Participate in collaborative care meetings with other members of the care team to review patient panels, discuss progress, and align on care plans What You’ll Need 1+ years of professional experience, preferably in case management, care coordination, or community-based services Physical location in or near Alameda County with familiarity of the local community and resources Reliable transportation for regular field visits, including patient homes, clinics, community-based organizations, and partner sites Valid driver’s license and current auto liability insurance Strong understanding of cultural fluency and the ability to build trust with diverse populations High degree of empathy and ability to remain patient when faced with adversity Demonstrated ability to work collaboratively in a multidisciplinary care team Excellent organizational skills and attention to detail Strong technical skills and comfort learning new systems; experience with tools such as Google Suite, Slack, CRM databases, and basic Excel, Word, email, and video conferencing Reliable, HIPAA-compliant workspace with a stable internet connection for documentation and team communication Because We Value You Salary: $30/hr Comprehensive health, vision & dental insurance 401k Monthly $100 work from home expense stipend for your WFH days Gas reimbursements for your on-site engagement days Flexible vacation policy -- take the time you need to recharge! We provide all of the equipment needed for the role Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @ pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com . Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!