Bilingual Referral Coordinator (Remote PST, Spanish Speaking)

the Opportunity Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. The Referral Coordinator serves as the scheduling backbone of Pair Team’s care coordination model, working behind the scenes to ensure patients receive timely, coordinated care through effective management of all referral and scheduling processes. This role collaborates closely with Case Managers, providers, and health plans to ensure smooth transitions between services while maintaining clear communication and HIPAA compliance throughout. This role is 100% remote ; however, candidates must be based in the United States. Please note that we currently require all team members in this role to work PST hours. What You’ll Do: Own key Ops Support initiatives Process, track, and coordinate patient referrals to ensure timely scheduling of appointments Schedule PCP, dental, vision, specialist, and transportation appointments for patients Verify patient insurance eligibility and confirm patient’s in-network PCP Coordinate Release of Information (ROI) and Authorized Representative (AR) requests Maintain accurate documentation of communications and referral activities in internal systems Collaborate cross-functionally with care team members to support continuity of care and high-quality patient experiences Contribute to continuous process improvements in referral workflows and scheduling efficiency What You’ll Need: Fluency in English and Spanish 1+ years of healthcare operations or administrative experience in a fast-paced healthcare environment Previous experience as a Referral Coordinator, Medical Assistant, or Healthcare Appointment Scheduling experience preferred Strong organizational skills and attention to detail with experience managing multiple tasks and systems simultaneously Comfort navigating insurance portals and verifying eligibility or provider information Excellent written and verbal communication skills, with the ability to maintain professionalism and empathy across all interactions Proficiency with technology such as Google Suite, Slack, and data tools (e.g., Looker or comparable platforms) Reliable, HIPAA-compliant workspace with stable internet connection A commitment to improving healthcare access for underserved communities Because We Value You: Compensation: $22-23/hour ( depending on experience) Comprehensive health, vision & dental insurance 401k plan Flexible vacation policy – take the time you need to recharge We provide the equipment needed for the role - laptop, monitor, etc. Monthly $100 work from home expense stipend for your WFH days Mileage/gas reimbursement for your on-site days, if applicable Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @ pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com . Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!