Brokerage Agent, Imports

Brokerage Agent executes flawless operational performance, productivity, technical expertise, excellent customer service and constantly driving efficiency, supporting our Vision and Mission Statement, making our promise real to all our customers. Key Deliverables Proactively monitor the follow key metrics to achieve the expected results: Employee Satisfaction Complete 52-hour training per year (4.5 per month). Complete all mandatory trainings timely. Including New Hire trainings, boot camp, etc. Ensure timely completion of CICS (2 years) and Billing Certification (1 year). Obtain DG imports certification after 12 months. Employee development ownership, participating in all scheduled 1:1’s and EPE’s in a timely/actively manner. Operational Efficiency Perform consistently at the highest level, according to District Excellence expectation and standards (OPS). Timely Execution and Data: DXR to LOG within 3 hours LOG to ENF (2 step) within 30 minutes LOG to ESP (1 step) within 1 hour INV within 24 hours of ESP/IBB ENF to ESP within 72 hours UCE to AME within 2 days AUE – Less than 5% ADD CVD applicable back up available 100% of the time 95% all other ADD CVD requirements AUE to AUA within 48 Hours, min. 95% compliance EDE to EDA within 5 days Trade Compliance - 100% ESP no RLS follow up within 5-7 Days All CENSUS actioned within 72 hours Monitor and ensure timely events on In-bond transactions. Proactively communicate with carriers and interested parties. General responsibilities Exemplify and Teach Our Culture, Mission and Goals. Follow Code of Business Conduct, at all times. Follow the 10 Critical Success Factors. Understand and comply with, all company and local policies, procedures and processes as shared by management. Understand, monitor and ensure consistency in quantitative and qualitative performance as it relates to expectations and standards. Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department. Proactively communicate with Team Lead, Supervisor and Management team about any required training, support or tools needed to timely and effectively complete job functions. Escalate any issues or concerns preventing you to do so. Prepare, follow-up and execute on your personal development plan and goals. Own your self-development. Customer Service Courteous and professional communication in all interactions. Timely notification to customers of potential delays related to services rendered. Timely and accurately respond to all internal and external customer requests received via any communication channel, with reliable information. No e-mail should go unanswered over 24 hours. Urgencies typically require