Citi Commercial Bank - Client Success Manager - Assistant Vice President

What You Will Do** **Client Experience & Relationship Management** - **Own client sentiment and treasury Voice of the Client (VoC)**, driving the client experience to achieve "Very Satisfied" or "Satisfied" ratings as a goal - **Lead health check call cadence** with key client contacts and senior decision makers - **Host proactive Client Experience relationship reviews** with senior stakeholders - **Build a deep understanding of the client's business** to strengthen relationships and drive efficiency - **Serve as the senior point of contact**, removing barriers and resolving issues proactively - **Exceed 30+ client interactions per month** across the client portfolio **Revenue Growth & Sales Support** - **Surface incremental opportunities** within existing client relationships and lead add-on deals with existing entities - **Lead cash sales opportunities** (when appropriate) through deal lifecycle with Banking teams - **Execute monthly Sentiment Check** for client portfolio - **Achieve Revenue Growth Target** and Payments Fee growth targets **Client Advocacy & Issue Resolution** - **Be the client advocate** to ensure issues are addressed promptly working with Service and Operations partners - **Drive early and structured escalation** via client issue tracking systems and experience forums - **100% completion of action plan** for respondents with critical VoC issues - **Be responsible for driving superior client satisfaction** **Implementation & Digital Engagement** - **Coordinate across Onboarding, Solution Specialists, and coverage** to keep implementation on track and drive adoption - **Drive digital engagement** to enhance treasury efficiency and the overall client experience - **Lead client communication** of product migrations, regulatory changes and market updates **What We'll Need From You** **Experience & Knowledge** - **Significant experience in Client Management roles** - **Relevant Treasury/Cash Management experience** - **Understanding of treasury products and solutions** across cash management, cards, and trade - **Knowledge of client operating procedures, organizational structures, and Transaction Service needs** **Skills & Competencies** - **Excellent interpersonal, influencing and diplomacy skills** to manage internal and client relationships - **Strong analytical and problem-solving skills** - **Clear and concise written and verbal communication skills** - **Time management and organizational skills** - **Ability to work collaboratively** across multiple stakeholder groups (Product, Operations, Coverage, Solution Specialists, Business Development) - **Strategic thinking** with ability to develop account plans and drive wallet expansion - **Client advocacy mindset** with focus on driving superior satisfaction - **Data-driven decision making** using analytics tools, dashboards, and scorecards - **Fluency in English** and ideally in at least one additional European language **Technical & System Knowledge** - **Proficiency with CRM systems** and sales disciplines - **Understanding of data and analytics tools** including client analytics, client satisfaction platforms, VoC systems, sales dashboards, performance scorecards, account planning tools, and campaign management - **Familiarity with treasury platforms** and digital solutions •Working Environment: office setting, minimal travel required. • Effort: minimal physical effort required. This Role is a “Controlled Function” Role as defined by the Central Bank of Ireland Reform Act 2010 and Principal Regulations 2011, and amending Regulations 2014, 2015 \-\-\---------------------------------------------------- ## **Job Family Group:** Institutional Sales \-\-\---------------------------------------------------- ## **Job Family:** Investor Sales \-\-\---------------------------------------------------- ## **Time Type:** Full time \-\-\---------------------------------------------------- ## **Primary Location Full Time Salary Range:** kr615,300.00 - kr984,700.00 \-\-\---------------------------------------------------- ## **Most Relevant Skills** Please see the requirements listed above. \-\-\---------------------------------------------------- ## **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. \-\-\---------------------------------------------------- _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm)._ _View Citi’s [EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster._ #### Follow Us - [LinkedIn](https://www.linkedin.com/company/citi/life/ "LinkedIn") - [Glassdoor](https://www.glassdoor.com/citi "Glassdoor") - [Facebook](https://www.facebook.com/citicareers "Facebook") - [X](https://twitter.com/citicareers "X") - [YouTube](https://www.youtube.com/playlist?list=PL7807xkyz4XRKIqtHnM67nx6rMm1ZUTnz "YouTube") © 2026 Workday, Inc. 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