Client Success Director - Public Sector

THE OPPORTUNITY We are hiring a Client Success Director - Public Sector for our Client Success team in São Paulo, BR ! YOUR IMPACT Build and lead a team that thrives - hire the right people, set clear direction, and be the kind of leader who coaches, supports, inspires and helps the team achieve their full potential. Own the client relationship end-to-end - understand each client's objectives, develop comprehensive account-specific growth strategies, and ensure satisfaction from onboarding through renewal and beyond. Drive retention and revenue growth - proactively manage portfolio health, develop risk-mitigation strategies, and ensure on-time, high-quality renewals and contract renegotiations; identify and convert upsell and cross-sell opportunities that expand Wellhub's footprint within existing accounts. Deliver executive-level engagement - design and lead Business Reviews with C-suite and senior HR/Finance stakeholders, translating Wellhub usage data into compelling ROI narratives that reinforce the value of the partnership. Champion member engagement - collaborate with a broad range of internal stakeholders (Wellbeing Engagement, CX, Operations, User Growth, Partners, etc) to develop and execute member growth strategies that deliver measurable results for clients and for Wellhub. Be the voice of the client - synthesise feedback across your portfolio, advocate internally for improvements that reduce churn risk and increase satisfaction, and bring client intelligence to leadership discussions to help shape Wellhub's enterprise strategy. Champion AI adoption within the team - stay current on AI tools and best practices relevant to client success, and actively help your team integrate them into their day-to-day work to improve productivity, decision-making, and the quality of client interactions. Build a culture of client obsession and operational excellence - continuously improve onboarding, QBR, escalation, and account planning playbooks, raising the bar on how the team operates and making processes faster, smarter, and more scalable. Live the mission : inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness. WHO YOU ARE Bachelor’s Degree. Relevant previous years of experience in Client Success, Account Management, or a related B2B client-facing role for Public Sector entities, ideally within SaaS, HR tech, employee benefits, or a management or leadership role in human resource management in the public sector. Knowledge of Brazilian legislation that regulates contracts with the Public Sector, notably Laws 14.133/21 and 13.303/16. Experience managing people managers or senior team leads, with a demonstrated ability to build, scale, and develop high-performing teams. Skilled at dealing with complex, multi-stakeholder accounts involving HR, Finance, Procurement, and C-suite decision-makers and can work in close collaboration with cross-functional, global teams. Experience with CRM platforms. Data-driven and analytically minded. proven track record of successfully implemented projects and/or hitting or exceeding targets in a B2B environment. Proactive, curious, hands-on profile with high energy and comfort with fast-paced, transformational environments. Excellent communication skills - interpersonal, written and public speaking. Strong executive presence and a natural ability to build relationships and networks at all levels. Advanced Level in English. Demonstrated experience using AI tools. Background in the wellness, benefits, or HR technology sector is a plus. We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience leading a team of B2B account managers in the public sector, knowledge of Brazilian legislation that regulates public sector contracts, and advanced English are mandatory requirements. WHAT WE OFFER YOU With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our flexible benefits program allows you to customize some of the benefits, according to your needs! Our benefits include: WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you. WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content. HEALTHCARE: Health, dental, and life insurance. FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office. FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines. PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday! PAID PARENTAL LEAVE: Welcoming