Collector II - CONTRACT POSITION

Key Responsibilities Collections & Account Management (80%) Manage collections activities for assigned accounts while maintaining daily productivity and call volume expectations. Contact clients to obtain payment information and resolve outstanding account balances. Review account history and determine appropriate collection strategies. Send preliminary, revised, and final collection communications according to established schedules. Process payments, refunds, and account transfers as needed. Conduct outbound collections calls on delinquent accounts. Accurately document collection activities, client contacts, issues, and actions taken within company systems. Compile and present weekly top-client reporting for review with leadership. Monitor account performance and maintain Days Sales Outstanding (DSO) at acceptable levels. Partner with supervisors regarding collection recommendations and account strategies.  Problem Resolution (10%) Resolve declined credit card transactions and NSF payments. Provide timely and professional follow-up to client inquiries. Collaborate with Accounts Receivable, Invoice Services, Sales, and Client Services teams to resolve billing, cash application, and account-related issues. Escalate complex situations appropriately to facilitate resolution.  Bad Debt Management & Special Projects (10%) Identify and actively manage accounts that may require bad debt processing. Assemble documentation packages for third-party collection agencies when all collection efforts have been exhausted. Assist with special projects and process improvement initiatives. Maintain working knowledge of company products and services. Build positive relationships with internal stakeholders through regular communication and collaboration. Preferred Experience Previous collections, accounts receivable, or billing experience. Basic understanding of accounting concepts and financial transactions. Proficiency with Microsoft Outlook, Excel, and Word.  Knowledge, Skills & Abilities Strong customer service and relationship-building skills. Excellent written and verbal communication skills. Strong attention to detail and organizational skills. Ability to multitask and prioritize effectively in a fast-paced environment. Effective problem-solving and conflict-resolution abilities. Strong time management skills and ability to work independently. Professional demeanor with the ability to remain calm in challenging situations. Team-oriented mindset with a commitment to excellence Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale. That’s why thousands of financial institutions look to Vericast and our 150 years of financial services expertise to help them achieve more. Contracted Hourly Rate: $22.00 This is a contractor position with an assignment date ending mid October. WHAT WE BELIEVE At Vericast, we believe what’s good for people is good for business. Everything we do starts from a place of purpose to drive meaningful impact for our clients, our people and our communities. We’ve cultivated a culture of collaboration, a heritage of innovation and a focus on workplace flexibility. Every day you will have the opportunity to bring your passion and expertise to create opportunities to grow and thrive. Together, let’s advance performance for all.   At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at  talentacquisition@vericast.com . EEO is the law. To review your rights under Equal Employment Opportunity please visit:  www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf