Community manager

Community Manager (Southeast Asia Market): Side International Japan is looking for a Community Manager who is passionate about digital communities and has a strong understanding of social media trends across the Southeast Asia market. If you are a native English speaker and proficiency in Traditional Chinese and/or Simplified Chinese is a plus, and you have a solid understanding of what drives engagement in online communities, especially within the gaming industry, we'd love to hear from you. In this role, you will serve as a bridge between our game publisher clients and their players, monitoring online conversations, identifying emerging trends, and managing community content across various digital platforms. What You'll Do: Community Platform Management (Discord & Social Media) \- Monitor and manage online community platforms designated by the company. \- Foster community engagement by encouraging discussions, answering questions, and enforcing community guidelines. Announcements & Updates \- Publish product updates, event information, and company news across community platforms. \- Manage content calendars and maintain consistent posting schedules. Feedback Collection & Reporting \- Gather, analyze, and summarize community feedback, and escalate relevant insights to internal teams and clients. \- Conduct research and provide recommendations to improve global community operations and engagement strategies. Event & Campaign Execution \- Plan and execute community engagement initiatives such as AMAs, contests, giveaways, and other promotional campaigns. Brand Voice & Crisis Management \- Maintain a consistent brand voice that aligns with company values and client expectations. \- Follow established crisis communication guidelines when addressing sensitive issues. Community Analytics \- Monitor user behavior and engagement metrics. \- Prepare and deliver periodic reports on community performance and user activity.