CRM & Data Operations Manager

För vår kund söker vi en CRM & Data Operations Manager Assignment description: The Performance Management team is responsible for supporting our Telemarketing and Canvas channel with customer segmentation, target group selections and campaign-related data deliveries across several business areas. The current resource responsible for a number of critical data processes, customer selections, campaign deliveries and legacy Teradata workflows is leaving the organization. Telenor is simultaneously undergoing an analytics and martech transformation where existing Teradata-based solutions are gradually being replaced bt GCP, Hightouch and Braze. Role description: Securing business continuity during this transition period while supporting the migration journey. - Manage and execute customer segmentations and target group selections - Support recurring campaign and communication deliveries - Maintain and improve existing SQL, R and Teradata-based processes - Secure data quality and process documentation - Work closely with business stakeholders - Support transition activities related to Hightouch, Braze and GCP - Identify automation and efficiency opportunities - Ensure continuity of business-critical customer communication processes Tools & Methods: - SQL - Teradata - R/RStudio - Excel - Power Query - GIT - Power Automate - Hightouch (preferred) - Braze (preferred) - GCP / BigQuery (preferred) - Power BI (preferred) - Customer segmentation - Data extraction and transformation - CRM campaign operations - Data quality assurance - Workflow automation Former experience: Telecom industry experience, CRM and Martech experience, Migration projects. Technical competence/skills: Hightouch, Braze, GCP / BigQuery, Python, Power BI, Looker, PowerShell or similar automation tools. Former experience: Solid experience from working with CRM, customer data, campaign operations or analytics. Experience from larger customer databases. Advanced SQL, R /RStudio, Excel & Power query, process automation, experience from working with Teradata or equivalent data warehouse platforms. Period: ASAP - 6 månader Omfattning: 100 % Stationeringsort: Stockholm or Karlskrona Vi offererar ofta löpande. Det innebär att vi ibland tar bort uppdraget från vår webbsida tidigare än sista ansökningsdag. Är du intresserad av ett uppdrag rekommenderar vi dig att ansöka omgående. PayExpress: Vi erbjuder nu en snabb och smidig betalningslösning, så du slipper långa väntetider. Med oss får du din betalning inom 3-5 dagar efter att din tidrapport har blivit godkänd. Denna fördel ingår som standard i nästan alla våra avtal utan extra arbete från din sida.