Customer Account Manager - SMB

What you will do Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction. Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively. Support renewal conversations and standard contract processes, escalating complex scenarios as needed. Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption. Identify basic expansion or usage opportunities and partner with senior team members when appropriate. Maintain accurate customer data, renewal tracking, and activity logging in CRM tools. Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience. Who you are You bring 1–3 years of experience in a customer-facing role within a SaaS or technology environment, such as account management, sales development representative, customer success, or sales support. You are organized, resilient, and comfortable managing multiple priorities in a fast-paced environment. You are customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience. Strong written and verbal communication skills, with the ability to explain concepts clearly. Even better if you have Familiarity with HR Tech, recruiting tools, or developer-focused products. Comfort engaging with day-to-day customer contacts in HR, Talent, or Engineering teams. A collaborative mindset. You work seamlessly across teams, bringing together Support, Product, and Sales to ensure customer needs are met. You will thrive in this role if Are a Captain - you enjoy owning the customer relationship and championing their success. Are skilled at engaging HR/Talent & Technical decision-makers, helping them navigate hiring and workforce planning goals. Believe in long-term partnerships and being the trusted advisor for your customers. Compensation This sales role is eligible for incentive-based pay, with an annual total potential earnings range of $100,000 to $125,000, including base salary and incentive-based compensation (based on quota attainment). This range doesn't include stock options or benefits. Salary may be adjusted based on business needs. Final offer may vary based on skills, experience, location, and other compensation components. Want to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here . HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. Linkedin | X | Blog | Instagram | Life@HackerRank Notice to prospective HackerRank job applicants: Our Recruiters use @hackerrank.com email addresses. We never ask for payment or credit check information to apply, interview, or work here.