Customer Advocate

Responsibilities: Drive revenue through live chat and calls by identifying buying signals, delivering persuasive product insights, and converting interest into sales Go above and beyond to ensure client satisfaction and success at all times Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of Apollo Proactively upsell and cross-sell relevant product features that match the customer’s business goals Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence Capture and follow up on opportunities surfaced through support interactions, feature requests, and product updates Be the customer’s internal advocate, collaborating with Product and Sales to reduce friction and improve experience Minimum Qualifications Have at least 1- 2 years of experience working in a customer-facing role (support, sales, retail, or similar)—you love helping people and guiding conversations. Organized, proactive, and comfortable juggling multiple conversations at once in a fast-paced environment. Customer centric - working to understand the questions that customers ask to help them resolve their business. Clear and confident written communication skills, especially in live chat or email settings. Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals. We are AI Native Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. Why You’ll Love Working at Apollo At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency , and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact . Collaboration is at our core—we’re all for one , meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action , giving you the freedom to experiment, take smart risks, and drive big wins. If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you. Learn more here!