Customer Delivery Manager

Key Responsibilities:** - Lead and manage projects from planning through delivery and follow-up - Lead and drive managed service engagements - Plan and coordinate internal resources based on project and business requirements - Act as a trusted advisor to customers and external stakeholders - Ensure deliveries meet agreed objectives, requirements, and expectations - Monitor project budgets, costs, forecasts, and invoicing - Identify and manage risks, dependencies, and scope changes - Maintain project documentation and administration - Facilitate steering committees, status meetings, and project meetings - Contribute to pre-sales activities, proposal development, and contract discussions #### Your Profile We believe you are a collaborative and relationship-oriented professional who combines structure and business acumen with a genuine commitment to customers and colleagues. You are self-driven, organised, and accountable, and you enjoy taking ownership of both customer relationships and delivery outcomes. You thrive in a leadership role, have the ability to bring people together around common goals, and can drive progress even in complex environments. You are a strong communicator, work independently, and build trust with both customers and internal teams. **We Believe You Have:** - Experience as a Project Manager, Service Manager, Product Owner, or in a similar role, working with complex, business-critical systems such as ERP platforms - The ability to take responsibility, create structure, and drive initiatives forward, even when conditions change - Experience leading or coordinating cross-functional teams - Experience working closely with customers and other stakeholders - Excellent communication skills in both Swedish and English, written and spoken **Preferred Qualifications:** - Post-secondary education in IT, software development, project management, or a related field - A solid understanding of system integrations and business-critical processes - Experience working with large international customers - Experience in pre-sales activities, proposal development, or contract discussions The position is based in Linköping, and occasional travel may be required as part of the role. #### Why IMI? IMI Supply Chain Solutions is a leading software provider within sustainable logistics and order management. Our solutions are at the heart of business-critical operations, including grocery retail and pharmaceutical supply chains. At IMI, you will work at the intersection of technology, business, and customer success in a highly skilled organisation where your contributions make a visible impact. **What We Offer:** - Responsibility and decision-making authority - Significant opportunities to influence customer development and success - Varied and complex assignments - Skilled and dedicated colleagues within software development, architecture, project management, and business development - A flexible work environment - Opportunities to grow within leadership, business, and technology We are proud to be Great Place To Work certified and offer a workplace with a strong team spirit, freedom with responsibility, and excellent opportunities for professional growth. In addition, we offer a generous benefits package, including additional vacation days, wellness benefits, and occupational pension contributions. #### Application Does this sound like the right opportunity for you? We look forward to receiving your application. We review applications continuously. If you have any questions about the position, please contact our HR Business Partner, Ebba Olofsson, at [ebba.olofsson@im.se](mailto:ebba.olofsson@im.se). Department Professional Services Location[Linköping](https://career.im.se/locations/linkoping)Remote status Hybrid Repslagaregatan 24 582 22 Linköping Sweden [Directions](https://www.google.com/maps?q=58.40927059999999,15.6271878) [View page](https://career.im.se/locations/linkoping) [+](https://career.im.se/jobs/8539359-customer-delivery-manager# "Zoom in") [−](https://career.im.se/jobs/8539359-customer-delivery-manager# "Zoom out") [Protomaps](https://protomaps.com/) © [OpenStreetMap](https://openstreetmap.org/copyright) Vi tror att våra medarbetare är nyckeln till vår framgång. Därför värdesätter vi en öppen och kreativ arbetsmiljö där alla röster hörs. Vi är främst intresserade av att veta vad du vill göra med din karriär, inte nödvändigtvis vad du har gjort tidigare. Med rätt inställning och viljan att utvecklas kan du lyckas i allt du gör. Vårt team är en sammansvetsad grupp som är villiga att lära av varandra och vi är redo att möta alla utmaningar som kommer i vår väg. - Go to slide 1 - Go to slide 2 - Go to slide 3 - Go to slide 4 Apply for this job Close modal Close modal