Customer Excellence Manager Germany

At Bim.com , we connect the people who build with the products they build with. Are you ready to join this exciting journey as our newest Customer Excellence Manager? Together with us, you will make a difference – both for our customers and the planet. We offer you the unique opportunity to be part of a small team within a global company of 150 employees. Within the global Customer Excellence team we enjoy working closely together, sharing knowledge and supporting each other in a fast-paced, customer-driven environment. As our new Customer Excellence Manager, you will work hands-on with our customers to support their success on our platform through strong relationships, practical guidance, and close collaboration with internal teams. In this role you will… - Support and develop a portfolio of customers in the DACH market, building strong, long-term relationships - Act as an advisor for the BIMobject platform, managing customer expectations, experience and value realisation as well as drive adoption and optimal use of the platform’s tools through guidance, insights and follow ups - Co-create customer marketing content such as case studies, campaigns and success stories - Proactively collaborate with Sales, Marketing and Product to ensure customer success - Contribute to building scalable, repeatable ways of working and customer plays that enable us to support customers efficiently at scale - Play a key role in driving customer retention, engagement and long-term value We believe that you … - Are native in German and fully proficient in English - Communicate confidently and clearly with customers and internal stakeholders - Are structured, solution-oriented and comfortable prioritizing independently - Have a customer-centric mindset, a positive can-do attitude, and enjoy daily interaction with customers while taking ownership of their journey - Enjoy working in a collaborative, international team while owning your responsibilities - Thrive in a technical and data driven environment Extra awesome (or for you to learn) - Experience in customer success, account management or similar customer-facing roles - Experience working with at-scale customer support and engagement - Experience in or around the construction industry is a plus - Interest or experience in marketing - Speak any additional languages - meritorious with Nordic languages, French, Italian or Spanish Practicalities This position is located in Malmö and offers a hybrid work model. We love the mix between meeting at the office, and having the possibility to explore what works best for you. We know that applying for a job can be intimidating and that applicants rarely meet (or feel that they meet) every single criterion. So, if this role looks like a great next step for you, please apply even if you can’t “check every box.” More about Bim.com The industry is on a journey to build better. To succeed, the people who build need better information about the products they use. And better access to it. Bim.com is the central source of product information for the construction industry and the engine behind an ecosystem of software, tools, and services that enable the information to be used at all different stages of a construction project. By doing so, Bim.com enables those who build to make informed decisions, work smarter, and enhance the overall efficiency and qualit