Customer Experience Consultant

[](https://maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/Customer-Experience-Consultant_R193834) Maersk.com uses cookies and the like for the purposes of statistical analysis, improving the friendliness and usability of our website, tailoring content to your interests and engaging with social media. By visiting our website, you consent to our and third party use of cookies as described in our privacy and .[Read More](https://https//www.maersk.com/privacy-policy/) Decline Accept Cookies Customer Experience Consultant page is loaded ## Customer Experience Consultant [Apply](https://maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/Customer-Experience-Consultant_R193834/apply) remote typeSite Based locationsSweden, Gothenburg, 411 04 time typeFull time posted onPosted 2 Days Ago time left to applyEnd Date: September 7, 2026 (15 days left to apply) job requisition idR193834 _Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence._ _At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve._ _With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics._ _Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk._ # **Customer Experience Consultant** As a Customer Experience Consultant, you will play a key role in delivering an outstanding, end‑to‑end customer experience across the Integrated logistics journey. Acting as a trusted partner to customers, you will ensure operational excellence, contract fulfillment and continuous improvement—while identifying opportunities to add value through digital solutions and cross‑selling initiatives. You will join a team of motivated and engaged colleagues with diverse backgrounds, working closely across geographies and functions to create seamless customer experiences. **What You’ll Be Responsible For** **Drive Customer Experience & Operational Excellence** - Act as the primary point of contact for assigned customers, handling day-to-day coordination and service queries. - Own and manage customer-facing processes both locally and globally, ensuring stability and long-term partnership. - Deliver on customer commitments while maintaining high operational and service-quality standards aligned to IOP and SOP outputs. - Support and drive digital adoption and self-service solutions to enable scalable, consistent service delivery. - Identify, address and resolve customer complaints—both proactive and reactive—navigating the Maersk network to deliver effective solutions. - Continuously identify improvement opportunities that enhance ease of doing business with Maersk. **Enable Growth & Value Creation** - Collaborate closely with Sales and Product teams to reinforce contract fulfillment and improve fulfillment ratios. - Support revenue protection by ensuring solution viability and minimizing operational disruptions. - Identify upselling and cross-selling opportunities aligned with customer needs and immediate value. **What We’re Looking For** - Strong ownership mindset and accountability - Customer-first and improvement-oriented mindset - Excellent communication and stakeholder management skills - Problem-solving skills with the ability to navigate complex organizations - Fluency in English and Swedish - Product knowledge within Integrated logistics solutions - Background in SCM, 4PL or inland transport - Data-savvy with strong analytical skills **We look forward to your application!** Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [accommodationrequests@maersk.com](mailto:accommodationrequests@maersk.com). ### About Us A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click [here.](https://https//www.maersk.com) **All the way.** Read More #### Follow Us - [YouTube](https://www.youtube.com/channel/UCZiaSUekMl9qG7FBn4rNZ9Q "YouTube") - [Facebook](https://www.facebook.com/Maersk/ "Facebook") - [X](https://twitter.com/Maersk/ "X") - [LinkedIn](https://www.linkedin.com/company/maersk-group/ "LinkedIn") [](https://www.maersk.com/careers/career-privacy-statement "") © 2026 Workday, Inc. All rights reserved.