Customer Experience Coordinator Norway

<p><span><em>Bygghemma Nordic, part of BHG Group, is one of the Nordics’ leading e-commerce players in building, home, and garden products. With </em></span><a target="_blank" href="http://Bygghemma.se"><span><strong><em>Bygghemma.se</em></strong></span></a><span><em> as one of our core platforms, we bring together an extensive digital assortment, inspiring showrooms, and a comprehensive service offering – creating a seamless customer experience across channels. Our ambition is to make home improvement easier, smarter, and more accessible for customers across the Nordics.</em></span></p><p><span><strong>Help us turn customer feedback into better experiences.</strong></span></p><p class="MsoNormal"><span>At Bygghemma, we believe that every customer interaction is an opportunity to improve. We're now looking for a <strong>Customer Experience Coordinator</strong> who is passionate about solving problems, creating great customer experiences, and making a real impact on our business.</span></p><p class="MsoNormal"><span>In this role, you will be at the intersection of customers, suppliers, logistics, and e-commerce operations. You'll help us understand what's driving customer satisfaction, identify opportunities for improvement, and ensure we deliver on our promises.</span></p><p class="MsoNormal"><span><strong>What you'll do</strong></span></p><ul><li class="MsoNormal"><p><span>Engage directly with customers and help turn challenging situations into positive experiences.</span></p></li><li class="MsoNormal"><p><span>Monitor customer feedback and identify opportunities for improvement.</span></p></li><li class="MsoNormal"><p><span>Work closely with suppliers and logistics partners to improve delivery performance and customer communication.</span></p></li><li class="MsoNormal"><p><span>Drive initiatives that make it easier for customers to track and receive their orders.</span></p></li><li class="MsoNormal"><p><span>Use data, feedback, and curiosity to continuously improve the customer journey.</span></p></li></ul><p class="MsoNormal"><span><strong>Who you are</strong></span></p><p class="MsoNormal"><span>You don't need years of experience to succeed in this role.</span></p><p class="MsoNormal"><span>What matters most is that you:</span></p><ul><li class="MsoNormal"><p><span>Take ownership and get things done.</span></p></li><li class="MsoNormal"><p><span>Enjoy communicating with people and solving problems.</span></p></li><li class="MsoNormal"><p><span>Are structured, proactive, and customer-focused.</span></p></li><li class="MsoNormal"><p><span>Like finding smarter ways of working.</span></p></li><li class="MsoNormal"><p><span>Thrive in a fast-paced environment where you can make a visible difference.</span></p></li></ul><p class="MsoNormal"><span>Experience from customer service, e-commerce, retail, logistics, or another customer-facing environment is an advantage, but attitude and potential are even more important.</span></p><p class="MsoNormal"><span><strong>Why join us?</strong></span></p><p class="MsoNormal"><span>This is an excellent opportunity to build experience in customer experience, e-commerce, supplier collaboration, and operational improvement while working in one of the leading e-commerce companies in the Nordics.</span></p><p class="MsoNormal"><span>You'll be trusted with responsibility from day one and have the opportunity to make a real impact on the experience of thousands of customers.</span></p>