Customer Experience Excellence Specialist at Cabify

we are looking for:** - Affinity with our principles of sustainability and urban innovation. - Demonstrable experience in designing, implementing, and evolving customer service or Customer Operations models in high-volume, multichannel environments. - Solid experience in strategic project management, with the ability to lead complex initiatives and coordinate cross-functional teams. - Advanced analytical skills and data orientation, with proficiency in analysis tools (e.g., SQL, Power BI, Tableau) to identify patterns, problems, and opportunities. - Practical experience and a strong interest in the application of Artificial Intelligence and automation (chatbots, RPA, machine learning) to optimize CX processes. - Excellent communication, influence, and negotiation skills to generate alignment and consensus among diverse stakeholders. - Proven ability for structured problem-solving, designing efficient, simple, and scalable solutions that positively impact experience and operational efficiency. **👀 Why Cabify is your best option:** We want you to feel part of this journey as we build a more sustainable and efficient future of mobility. If you join Cabify, you will find a dynamic work environment, full of challenges and opportunities to grow professionally, alongside a team that shares your passion for excellence and innovation: 📝 Permanent contract from day one. 🌍 Flexible hours: flexible margin for start and end times so you can organize yourself at your own pace. 💸 Monthly credit in the Cabify App. 👩🏽‍🎓 Annual budget for training and personal development programs. 💰 Flexible compensation plans for restaurant tickets, transport, health insurance, and daycare. 🎟️ Discounts at various restaurants, shops, and gyms. 🐶 Pet-friendly office (with a pet room so you don't have to leave your furry friend at home). 🖥️ Complete work equipment (you just need to bring your talent). 🍇 Excellent work environment: spaces with fresh fruit, free coffee, and fun events with the whole team. Cabify is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of their background, gender, religion, orientation, age, or ability. Join us! ### Auto-translated from Spanish · View original Customer Experience Excellence Specialist Cabify Apply nowSave