Customer Experience Representative, Concierge

the opportunity to transition to a remote overnight shift post-training. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Provide exceptional support to high-value clients by resolving complex issues efficiently, while demonstrating empathy and a deep understanding of their needs. Conduct personalized, goal-oriented conversations with customers to understand and support their financial journeys. Provide clear, compliant, and confident guidance across a range of investment products and strategies. Serve as a trusted point of contact for customers navigating complex financial tools including multi-leg options, margin, crypto, and futures. Consistently deliver high customer satisfaction, tracked through customer feedback. Share insights and themes from customer interactions with internal teams to improve products and services. Collaborate with peers to optimize outreach strategies and support workflows. Success in This Role Looks Like Meeting or exceeding targets for goal-based customer conversations . Maintaining high customer satisfaction ratings through empathetic, solution-oriented service. Demonstrating subject matter confidence across advanced brokerage products. Acting as a knowledgeable and trusted voice of the customer within Robinhood. What you bring 3+ years of experience at a brokerage or within a licensed financial services environment. FINRA Series 7 and 63 required. FINRA Series 3 and Series 66 licenses are preferred and must be obtained within a certain amount of days of employment if not already held. Solid proficiency in multi-leg options strategies, margin trading, cryptocurrencies, and futures . Excellent verbal and written communication skills—able to translate complex topics clearly and effectively. Passionate about customer advocacy, financial literacy, and building long-term relationships. Adaptable and self-motivated in a fast-paced, constantly evolving environment. Experience with CRM tools and feedback systems (e.g., Salesforce, Slack). What we offer Challenging, high-impact work to grow your career Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more Employer-paid life & disability insurance, fertility benefits, and mental health benefits Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected hourly range for this role is based on the location where the work will be performed and is aligned to one of 2 compensation zones. This role is also eligible to participate in a Robinhood bonus plan. Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $34 — $40 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $33.15 — $39 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the for your country of application.