Customer Lifecycle Program Manager

What You'll Do Design and run lifecycle programs: onboarding, adoption nudges, renewal, win-back, tied to journey stages and triggers. Work through digital motion: in-app guides, email/automation sequences, webinars, help content, community, not calls per account. Use data and health scores to segment and prioritize, then intervene only where signals warrant (at-risk, expansion-ready). Partner with Ops, Marketing, and Product to build the plays and measure what moves the metrics. Drive adoption of new processes, systems and tooling to ensure excellence in execution and tracking activities. Analyze business performance and identify opportunities to improve efficiency, scalability, and customer outcomes. Lead the Training agenda of the regional team ensuring that we cover all the gaps to increase their effectiveness (new tool adoption, product training, commercial speech, pricing analysis, etc.). Who You Are 5+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, Consulting, or a similar role. Proven experience leading cross-functional projects in a global organization. Strong project management, analytical, and stakeholder management skills. Data-driven, proactive, and comfortable working in a fast-paced environment. Experience with building AI tools is a strong advantage. Experience with Salesforce and business intelligence tools is a strong advantage The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.