Customer Operations Executive - Portuguese or Italian Speaking

What you'll do Manage a live pipeline of 50–60 customer submissions from initial submission through to funding, tracking each case's status and next steps Review submissions coming in from Sales, collecting the required documents from customers and checking them for accuracy and completeness before passing them to Underwriting Act as the customer's main point of contact throughout the process, keeping them informed at every stage and answering their questions Chase customers to get contracts signed, resolving any queries or hesitations that could delay completion Liaise with our funding partners once a contract is signed to apply the agreed split, so the customer can be funded Work closely with Sales, Underwriting and Partner teams to keep cases moving and flag blockers early Share feedback from customers and partners to help improve our processes What we're looking for Fluent English & one other language (Portuguese or Italian) Strong organisational skills and the ability to manage a high-volume, multi-stage pipeline without letting cases slip Excellent attention to detail, particularly when reviewing documentation Confident, proactive communicator - comfortable chasing customers and partners to keep deals on track Interest in fintech, SME finance or financial services Organised, adaptable and eager to learn What happens next? Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis! #LI-CG1