Customer Service Agent - Full Time (German Speaking)

Location: Stockholm, Sweden Language Requirement: Native-German Work Hours: Monday–Friday, 08:00–17:00 (1 weekly WFH day) Help People Take Control of Their Finances — Join Us at Anyfin At Anyfin, we believe financial power belongs in the hands of the people. Since 2017, we’ve helped customers across Sweden, Finland, Norway, and Germany save millions by refinancing expensive consumer credit. And we’re just getting started. With new markets, new tools, and new products ahead, we’re on the lookout for more brilliant minds and big hearts to grow our Operations team. We’re now hiring a German-speaking Operations Agent who’s eager to make a real impact on customers’ financial health - every single day. ⭐ What You’ll Be Doing As an Operations Agent, you become a key player in our core operations. Your work will directly shape the customer experience and the success of our mission. Your responsibilities: - Communicate with customers across email, chat, phone, and social media - Ensure top-quality customer experience - every interaction counts - Follow credit policies and regulatory standards with precision - Handle administrative tasks, including AML/KYC checks, customer verification, and regulatory documentation - Analyze and evaluate credit applications to produce responsible, transparent offers - Suggest and implement improvements to processes, tools, and workflows - Collaborate closely with a supportive, energetic, cross-functional team 🌟 Who You Are You’re in the early to mid stages of your career, combining enough experience to make confident decisions with a strong hunger to grow within fintech. Your Background You likely have 1-4 years of experience in: - Customer service (banking, fintech, insurance, telecom, travel, or similar) - Credit risk assessment, AML/KYC, financial services, or advisory roles - Sales or support environments where empathy and communication are key You don’t need to be senior - but you do bring maturity, ownership, and reliability to every task. 🧠 Skills & Competence Languages - Native-level German - Fluent English - Bonus: Swedish or Finnish Technical & Analytical Skills