Customer Service Coordinator

<p><span>Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer Service Coordinator.</span></p><p class="MsoNormal"><span><strong>Be part of the movement - and play your part.</strong> </span></p><p class="MsoNormal"><span><strong>About the role</strong> </span></p><p class="MsoNormal"><span>Working Monday to Friday, 08:00–17:00, you'll play a key role in supporting export operations and maintaining excellent relationships with customers and stakeholders. You'll be responsible for coordinating bookings, managing vessel allocations, supporting key accounts, and ensuring high standards of customer service throughout the supply chain process.</span></p><p class="MsoNormal"><span>You will be responsible for:</span></p><ul><li><p class="MsoListParagraph"><span>Managing export operations, including booking creation and shipment coordination</span></p></li><li><p class="MsoListParagraph"><span>Liaising professionally with customers, carriers, overseas offices, and internal teams</span></p></li><li><p class="MsoListParagraph"><span>Managing vessel allocations and ensuring operational requirements are met</span></p></li><li><p class="MsoListParagraph"><span>Supporting key customer accounts and maintaining high levels of customer satisfaction</span></p></li><li><p class="MsoListParagraph"><span>Preparing quotations, invoicing customers, and updating operational KPIs</span></p></li><li><p class="MsoListParagraph"><span>Preparing and validating customs-related data and documentation</span></p></li><li><p class="MsoListParagraph"><span>Proactively resolving issues and ensuring all activities are completed accurately and on time</span></p></li></ul><p class="MsoNormal"><span><strong>About you</strong> </span></p><p class="MsoNormal"><span>Experience within logistics, shipping, freight forwarding, or transport operations is preferred. You'll have excellent attention to detail, be comfortable working to deadlines, and possess strong communication skills. You'll be able to work independently while also contributing positively as part of a wider team.</span></p><p class="MsoNormal"><span>You'll thrive in this role if you're proactive, organised, and have a genuine desire to provide excellent customer service. A positive, can-do attitude, willingness to learn, and the ability to perform well in a busy logistics environment are essential. Someone who is collaborative, helpful, and cheerful, and who enjoys building strong relationships with customers and colleagues, will fit perfectly within the team.</span></p><p class="MsoNormal"><span>We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join. </span></p><p class="MsoNormal"><span><strong>Working at DFDS</strong> </span></p><p class="MsoNormal"><span>Join the movement and grow with us. </span></p><p class="MsoNoSpacing"><span>Now about what we can give you. You’ll be able to access some fantastic benefits such as: </span></p><ul><li><p class="MsoNoSpacing"><span>Life assurance cover</span></p></li><li><p class="MsoListParagraph"><span>Contributory company pension scheme</span></p></li><li><p class="MsoListParagraph"><span>Holiday Purchase Scheme</span></p></li><li><p class="MsoListParagraph"><span>Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips</span></p></li><li><p class="MsoListParagraph"><span>Full employee assistance programme including:</span></p></li><li><p class="MsoListParagraph"><span>Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.</span></p></li><li><p class="MsoListParagraph"><span>Huge range of retail discounts from high street and online retailers</span></p></li><li><p class="MsoListParagraph"><span>Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.</span></p></li><li><p class="MsoListParagraph"><span>Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.</span></p></li><li><p class="MsoListParagraph"><span>Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.</span></p></li></ul><p class="MsoNormal">&l