Customer Service Expert - German Speaking

we are looking for ambitious and experienced Multi-Lingual Customer Service Experts to join one of our automotive campaigns for a multi-purpose 4x4 brand. Your Responsibilities:  Providing personalised and inspiring customer experiences that bring the brand to life in a ‘sales through service’ approach via phone, email, chat and potentially social media  Engaging with customers to gain a full personal understanding of their requirements  Covering an expanding scope of services to support customers across the full customer journey  Managing customer interactions involving stakeholders from the partner network  Developing a deep understanding of vehicles and services and their benefits for customers’ work, adventure or outdoor life  Ensuring personal Key Performance Indicators and Service Level Agreements are achieved  Providing feedback for ongoing improvement of processes Candidates will have significant experience of working in a customer service environment, ideally within the automotive industry  A passion for 4x4 in combination with a customer-centric mindset  Excellent verbal and written communication skills in German as well as in English.  Strong communication skills with the ability to tailor information to individual customer needs  Good social and interpersonal skills  Good listening and problem-solving skills  Quality focused with attention to detail  A genuine interest in the campaign brand  Ability to build rapport and relationships with customers whilst empathising with the customer enquiry  Enjoys working in a start-up environment with dynamic changes to the process landscape  Team player with a positive approach and drive to take responsibility for resolution of customer issues  Experience in using CRM tools and MS Office applications Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing. Working a shift rota within the Operational Hours: Monday – Friday 8.00am – 4.00pm Your future job location offers you : Flexible work time options, hybrid home/office based working options, benefits and services, Employee discounts, room for creativity and centrally city based location.