Customer Service Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Manager based in Ireland. The Customer Service Manager will lead a customer-focused team dedicated to delivering exceptional experiences and building strong client relationships. This role combines people leadership, operational excellence, and continuous improvement to enhance service quality at scale. You will oversee daily customer support operations, coach team members, and develop processes that improve efficiency and satisfaction. The position requires close collaboration with cross-functional teams to ensure customer needs are understood and consistently addressed. The ideal candidate is a proactive leader who thrives in a remote, fast-paced environment and enjoys solving complex customer challenges. This is an opportunity to make a direct impact on customer loyalty, retention, and the overall service experience. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1