Customer Service Representative

GAC Oman, part of the global GAC Group, has been delivering excellence in shipping and logistics since 1972. As we expand our customs clearance , freight forwarding and sea export operations , we are looking for a proactive and detail-oriented Customer Service Representative to join our team. Your role will involve: Coordinating full-cycle customs clearance and export documentation (BLs, COO, HS codes) Handling customer communication related to transportation and export status Liaising with internal teams, customs officials , port authorities and shipping lines Maintaining up-to-date client profiles and ensuring timely cargo movements Preparing and sending regular updates and reports to clients