Customer Service Specialist

About the role We are looking for a detail-oriented specialist to handle a distinct category of customer requests that require process precision, regulatory awareness, and strong written communication — rather than deep technical expertise. This includes GDPR and data protection requests, billing and financial inquiries, and financial operations workflows. The role operates with high ownership and autonomy: you manage your queue end-to-end, own the accuracy of every response, and ensure compliance with internal processes and regulatory requirements. Responsibilities • Process GDPR and data subject requests (DSR): account deletion, data export, opt-out, identity verification, and associated documentation. • Handle billing and financial inquiries: invoice retrieval, payment method issues, billing disputes, and charge reconciliation. • Manage financial operations workflows: process approvals, escalate anomalies, and maintain accurate records in internal systems. • Provide basic technical support for account access, console navigation, and common onboarding tasks — escalating deeper issues to support engineers. • Maintain Jira queues with accurate categorisation, priority, and SLA tracking. • Build and maintain Jira filters and dashboards for queue visibility and reporting. • Identify recurring request patterns and flag candidates for automation or self-service. Requirements • Experience in customer support, L1 support, or operations — preferably in a SaaS or cloud environment. • Proficiency with Jira, including filter and dashboard creation. • Strong attention to detail and comfort working within defined processes. • Ability to work independently with minimal supervision. • Proactive mindset: flags gaps, proposes improvements, doesn't wait to be told. • Strong written English. Nice to have • Experience handling GDPR or data subject requests. • Background in financial operations or billing in a SaaS company. • Familiarity with CLI tools or basic command-line navigation. • Experience working alongside engineering or automation teams. Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.