Customer Success Leader (Greater China)

We are looking for a self-starter who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. Ideal candidates will have management and leadership experience scaling a technology sales or account management team, superior communication skills, and a knack for understanding unique customer needs. What you’ll do We are seeking a Manager to lead a team of high-performing Customer Success Managers to build and grow the relationships with our most complex users from the Greater China region. You will: Recruit, train, and lead a team of Customer Success Managers Help drive an engagement model focused on high growth accounts in the Greater China region. Develop both the long-term vision and strategy for the team and drive progress toward key metrics Be accountable for increasing revenue, managing day-to-day operations, and scaling the team Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs Inspire, motivate, and enable individual development to promote career growth of direct reports Travel to Greater China to build interactions and relationships with our users. Who You Are We’re looking for someone who has: 12+ years of customer success management or account management or sales experience with 3-5 years of people management experience Ability to hire, train, and coach a high-performance Customer Success team Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships Demonstrated passion for Stripe’s mission Nice to haves: Prior experience at a growth stage Internet/software company Payments experience