Customer Success Manager

Would you like to combine international customer relationships, project leadership and data-driven solutions in a role where your work has a visible impact? At Cgrain, you will help customers gain the greatest possible value from technology that makes grain quality inspection more efficient and reliable. As our new Customer Success Manager, you will take ownership of customer projects from onboarding and model development to implementation and long-term follow-up. You will join a small, international business where priorities can evolve quickly and where your ideas can help shape how we work as we grow. This is what you will do As Customer Success Manager, you will be responsible for building long-term relationships with customers and helping them achieve measurable value from Cgrain’s instruments and models. You will manage a portfolio of projects, and lead both shorter implementation projects and longer-running customer initiatives. You will guide customer projects through model development and implementation. As the customer’s strategic contact and trusted advisor, you will lead customer meetings, follow up on product usage and results, and ensure that each project continues to support the customer’s objectives. A key part of the role is to identify opportunities as well as potential risks. You will proactively address challenges, develop action plans and recognise opportunities for expanded cooperation, additional solutions or contract renewals. You will also gather customer feedback and work closely with colleagues in product, sales and support to turn insights into improvements. In addition, you will document and develop customer processes, ways of working and customer data in our CRM system. As Cgrain continues to develop, you will contribute to shaping our Customer Success strategy and creating scalable processes for the future. You will work primarily with our global customer base. International travel is therefore part of the role, with the extent adapted in dialogue with your manager. The position is based at Cgrain in Uppsala, and the hiring manager is Veronica Ehrström Eklöf, Product & Development Manager at Cgrain. This is what you need to succeed You have: Experience leading customer-facing or cross-functional projects from planning through implementation and follow-up. Experience building effective professional relationships in an international environment and working with people from different markets and contexts. The ability to work confidently with data and statistical analysis, and to translate findings into clear, practical recommendations. Professional fluency in English, both spoken and written. The ability and willingness to travel internationally as required by customer projects. You are: Relationship-oriented : You establish trust, listen carefully and adapt your communication to create productive, long-term customer partnerships. Independent : You take ownership of your work, move projects forward and make sound decisions while involving others when needed. Innovative and creative : You explore new approaches and enjoy improving solutions, processes and ways of working. Comfortable taking the lead : You create clarity, guide stakeholders and provide direction when a project needs to move forward. Organised and able to prioritise : You plan effectively, maintain an overview of several customer projects and adjust your priorities when circumstances change. You share our values - Openness, Holistic view, Drive - and our promise of taking responsibility from Field to Fork. What we offer you Cgrain is a Swedish deep-tech company based in Uppsala, with global reach. Our solutions help users inspect grain quality more efficiently and reliably with the help of cutting-edge AI and computer vision. You will join a small and friendly team where you can have a real voice in shaping both our solutions and our ways of working. We are developing as a company, which gives you the opportunity to influence how Customer Success is built, contribute your ideas and work closely with customers and colleagues across functions. The role offers an unusual combination of international customer collaboration, project leadership, statistical analysis and technology with a practical real-world application. As Cgrain grows and evolves, new opportunities may also emerge for you to broaden your responsibilities and develop with the business. Sounds interesting? We hope so! You apply for the position online, preferably as soon as possible but no later than 23 September. In your application, you have the opportunity to add your CV or LinkedIn profile. For a more objective and inclusive recruitment process, we do not accept personal letters but instead ask you to answer selection questions relevant to the position. The recruitment process includes both psychometric tests and competency-based interviews, with the aim of promoting a fair evaluation for all candidates. At Lantmännen, it is important that everyone has equal opportunities for employment and development within the group. As a final candidate, a background check will be conducted through our external supplier. If you have any questions about the position or the recruitment process, you are warmly welcome to contact Talent Acquisition Specialist, Perwin Altun at perwin.altun@lantmannen.com . We look forward to receiving your application!