Customer Success Manager

ABOUT THE ROLE As the first Customer Success Manager, you'll own the full customer journey — from onboarding through expansion — ensuring every customer gets lasting value from an AI-powered B2B SaaS platform. Working closely with product, sales, and engineering, you'll be a key driver of retention, adoption, and growth at an early-stage startup where your work directly shapes the product and company trajectory. WHAT YOU'LL DO - Own the end-to-end customer journey from sales support through onboarding, adoption, and expansion. - Serve as the primary point of contact and trusted partner for customers, driving satisfaction and long-term relationships. - Lead onboarding and implementation programs to ensure fast time-to-value and sustained engagement. - Run workshops and training sessions to accelerate product adoption and share best practices. - Translate customer feedback into actionable product insights and help shape the roadmap. - Help customers unlock measurable efficiency gains and support them through key business decisions. - Manage accounts to drive retention, upsell, and long-term strategic partnerships. - Collaborate cross-functionally with product, sales, and engineering to ensure customer needs inform development priorities. WHAT WE'RE LOOKING FOR - 1+ years of experience in customer success, account management, or client-facing roles in SaaS or B2B environments. - Confident communicator able to engage with C-level stakeholders and build trusted, lasting relationships. - Proven experience delivering customer onboarding, training sessions, and workshops to drive product adoption. - Strong analytical and problem-solving mindset — able to understand and communicate complex topics clearly. - Proactive, empathetic, and motivated to build in a fast-moving startup environment. - Background or interest in construction, supply chain, or the trades is a plus. - Native German and fluent English — both are essential for daily customer-facing communication. - Willingness to travel occasionally for customer visits. LOCATION This is a fully on-site role based in Munich, Bavaria, Germany. Remote or hybrid arrangements are not available. Visa sponsorship is not offered.