Customer Success Manager

Key Responsibilities** - Act as a trusted advisor for customers, driving adoption and clearly articulating the value of Miramis - Own the end-to-end customer lifecycle, including onboarding, adoption, renewal strategy, and long-term relationship management - Project manage customer onboarding, including leading structured rollout initiatives across teams and departments - Identify and drive commercial opportunities within customer accounts, including expansion to new teams, increased usage, and additional functionality - Own renewal and expansion - Proactively identify risks and take action to protect against churn and ensure long-term retention - Educate and train customers on the Miramis platform, workflows, and best practices to ensure successful adoption and value realization - Partner with internal stakeholders to align account activities with the customer's business objectives and strategy - Maintain strong organization across your customer portfolio, prioritizing effectively and managing multiple engagements in parallel - Monitor and analyze customer engagement and usage trends, providing actionable recommendations **Qualifications** - 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a B2B SaaS environment - Proven experience driving customer retention, managing renewals, and identifying and closing expansion opportunities - Experience managing complex customer relationships, preferably within enterprise or mid-market organizations - Strong commercial mindset and confidence in leading customer conversations around value, growth, and long-term partnerships - Demonstrated ability to lead onboarding or implementation projects involving multiple stakeholders - Strong stakeholder management skills, with the ability to engage senior decision-makers - Structured and proactive working style, with strong organizational and prioritization skills - Experience working cross-functionally with Sales, Product, and Support teams - **Fluent in Swedish and English, both written and spoken (required)** Experience in legal tech, contract management, or working closely with legal, procurement, or similar functions is considered a strong advantage, but not a requirement. **Key Competencies** - **Ownership and Accountability:** Takes full responsibility for customer outcomes and follows through on commitments - **Commercial Mindset:** Comfortable driving revenue growth and handling commercial discussions - **Churn Prevention Focus:** Proactively identifies risks and acts early to secure retention - **Enterprise Orientation:** Able to navigate complex organizations and multiple stakeholders - **Structured and Proactive:** Plans ahead, prioritizes effectively, and drives progress independently - **Strong Communicator:** Builds trust through clear, confident, and professional communication **Location** Stockholm office **About Miramis** Miramis is an AI-native, agentic Contract Lifecycle Management (CLM) platform that manages the full contract lifecycle - from creation and collaboration to signing, storage, and tracking. We turn the system of record into a system of action, connecting every team, tool, and step in one intuitive flow. We help organizations streamline contract workflows, increase efficiency, and gain full visibility and control over their agreements. Headquartered in Stockholm, Miramis is growing rapidly as more companies modernize how they manage contracts and workflows. Join us at Miramis and be part of building the future of contract management. Team[Revenue](https://career.miramis.co/departments/revenue)Locations[Stockholm](https://career.miramis.co/locations/stockholm) Drottninggatan 98 111 60 Stockholm Sweden [Directions](https://www.google.com/maps?q=59.3376876,18.0578138) [View page](https://career.miramis.co/locations/stockholm) [+](https://career.miramis.co/jobs/8354566-customer-success-manager# "Zoom in") [−](https://career.miramis.co/jobs/8354566-customer-success-manager# "Zoom out") [Protomaps](https://protomaps.com/) © [OpenStreetMap](https://openstreetmap.org/copyright) Realising this mission and forever changing how companies solve legal needs requires brilliant people, driven by an eagerness to challenge the status quo and push for change. Luckily, great people are the foundation of our business and we are able to draw on a leadership team which has developed deep and diverse experience working at companies such as Slack, Google, Spotify, Klarna, Mannheimer Swartling and Hogan Lovells. Miramis Technologies helps companies solve their everyday legal needs - empowering every team in the organisation to create contracts and manage legal with efficiency, ease and confidence. Miramis is transforming legal for businesses; turning it from a business blocker into a business enabler - with the end goal of giving every company in the world legal peace of mind. Founded in 2018 Apply for this job Let’s recruit together and find your next colleague. pocketlaw.com @pocketlaw.com pocketlaw.com miramis.co Log in Close modal Close modal