Customer Success Manager North America

<p><em>While generic AI struggles with hallucinations and shallow analysis, Fortune 500 brands need strategic intelligence they can trust with billion-dollar decisions. We're building the specialized AI that delivers it.</em></p><h3>We are Stravito and this is the problem we solve.<br></h3><p><span>Stravito transforms how Consumer Insights professionals and Brand Managers work by building AI that automates their core workflows while eliminating hallucinations. We help world-leading organizations across industries accelerate strategic decision-making by turning millions of market research documents into intelligent systems that generate reports, discover insights proactively, and synthesize knowledge across sources.</span></p><p>We really mean it when we say we're a diverse and international team as our team of 100 has more than 30 different nationalities! We are guided by our operating principles: simplicity first, an “own it, do it” mentality, embracing different perspectives, and enjoying the journey together.<br></p><h3>About the job</h3><p>As a Customer Success Manager, you will have ownership of driving engagement and value for a portfolio of enterprise customers with a particular focus on our US-based clients. You will:</p><ul><li><p>Manage, support and develop a portfolio of enterprise customers (B2B) </p></li><li><p>Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagement</p></li><li><p>Develop the business by identifying patterns and synergies between different end-user use cases</p></li><li><p>Proactively share customer learnings and insights with the broader Stravito team.</p></li><li><p>Report to the Lead Customer Success Manager for the US</p></li><li><p>Work closely with Product, Tech & Design to make it happen!</p></li></ul><p></p><h3>About you</h3><p>To be successful in this role, you need:</p><ul><li><p>3-5 years experience as a Customer Success Manager</p></li><li><p>Previous experience managing for complex enterprise accounts</p></li><li><p>“Customer mindset” - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are</p></li><li><p>Business-orientation - constantly thinking of how to grow and scale your customer.</p></li><li><p>Ability to thrive in start-up and remote-first environments</p></li><li><p>Strong interpersonal and communication skills</p></li><li><p>Fluency in English, both spoken and written</p></li></ul><p><strong>This role is remote but applicants must be a current tax resident in one of the following locations: Georgia, Missouri, New Jersey, New York, North Carolina, Ohio, South Carolina, Texas or Virginia.</strong></p><p><em>For this US-based role, the salary range is $88,000–$102,000 per year. Actual pay within this range depends on your permanent work location, local market standards, and relevant experience.</em></p><h3>What’s in it for you?</h3><p>You will join a remote-first and globally spread team, with company events a couple of times each year as the icing on the cake 🎂 We offer a fun, collaborative environment where everyone truly cares and helps each other. We have zero micro-management and instead you are encouraged to cultivate your own processes while giving and receiving feedback for improvement. Add to that a competitive compensation package, the possibility of working with cutting-edge technology in our industry (such as GenAI) and to be part of simplifying the professional lives of many - what’s not to like?<br></p><p>We look forward to hearing from you!<br></p>