Customer Success Manager

We are looking for you if you... Possess 5+ years of relevant experience in a customer success or similar customer-facing function Have advanced knowledge of social advertising (Facebook, Pinterest, Snapchat etc) Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals Have a results-driven mentality, with a bias for action and collaboration Are able to explain complex concepts clearly and translate data into insights Have self-driven, entrepreneurial spirit Have strong spoken and written communication skills Are able and willing to travel for meetings, conferences and industry events (when possible) Perks & Benefits… Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days Generous healthcare packages & mental health benefits Monthly wellness benefit and learning reimbursement opportunities 401K plus matching & equity grants for all new Smartlies Volunteer time off days & company donation matching opportunities Choice of computer (MAC or PC) And so much more… The base pay range for this position is as mentioned below per year, plus annual bonus. We take into consideration an individual’s background, expertise, and experience in determining final salary. In addition to annual salary, Smartly’s total rewards provide employees with stock options, medical/dental/vision insurance, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance and disability benefits. To learn more visit https://www.smartly.io/careers#our-benefits. This information is provided in accordance with applicable law. Base pay information is based on market location. Salary in USD: $75,000 - $100,000 #LI-HYBRID About Smartly Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice .