Customer Success Manager - Sweden & Denmark

<h4><strong> </strong><span><strong id="docs-internal-guid-1b0574ec-7fff-8ac5-12fa-b621b1c80ae1">Join the fun! 💚</strong></span></h4><p><span>Telavox is a fast-growing digital telco combining the reliability of telecom with the agility of SaaS. We're looking for a Customer Success Manager to own the daily commercial relationship with one of our operator partners across Sweden and Denmark. If you want to join an exciting growth journey within UCaaS, keep on reading.</span></p><h4><strong>About the job </strong></h4><p><span>You help set the roadmap, help set the pricing, run launches and delivery trainings. The mission is to help our partner onboard and grow their customer base on our platform. We're live with our partner today, but we have an even more exciting journey ahead of us.</span></p><p><span>You sit at the intersection of sales, product, and operations. You're the partner's voice inside Telavox, and Telavox's voice with the partner. You'll work closely with stakeholders on both sides, feed market needs and priorities to our product managers, and help shape decisions that grow the account. You won't be doing this alone — you'll have the Stockholm and Malmö offices, and colleagues across sales, product, and delivery, close by to lean on.</span></p><p><span>You report to the leader of our Customer Engagement & Delivery team. This role is based in Stockholm or Malmö. Expect regular travel to our partner's offices in Stockholm and Copenhagen, as well as to Telavox HQ in Malmö.</span></p><p><span><strong id="docs-internal-guid-2f86d9c5-7fff-8640-7df1-e72a9b31765c">What you'll do</strong></span></p><ul><li><p><span>Own the growth of the account. Your primary mandate is to drive a step-change in how many end users this partner brings onto Telavox — everything below exists in service of that.</span></p></li><li><p><span>Equip the partner's sales organizations in Sweden and Denmark with the positioning, training, and materials they need to sell.</span></p></li><li><p><span>Assist in ongoing sales cases.</span></p></li><li><p><span>Help shape the partner's product roadmap, working with senior stakeholders on both sides and guiding our product managers on market needs and priorities along the way.</span></p></li><li><p><span>Support pricing and packaging decisions — for direct end-customer sales and for wholesale/indirect channels — including for new categories like AI.</span></p></li><li><p><span>Support go-to-market execution for product launches: positioning, messaging, sales enablement, and market activation.</span></p></li><li><p><span>Help drive commercialization of our AI product suite with this partner.</span></p></li><li><p><span>Coordinate prioritization between the commercial side and product & engineering, bringing structure to requests as they come in.</span></p></li><li><p><span>Build and maintain the map of key stakeholders on both sides, and be someone both sides trust to get things done.</span></p></li></ul><h4><strong>About you</strong></h4><p><span>Commercially, you're comfortable getting into B2B SaaS pricing, packaging, and channel economics, and confident contributing to decisions that shape revenue. You speak product well enough to work productively with product managers and bring them useful market input, without needing formal authority over them.</span></p><p><span>On top of that, you're a good communicator — someone who's comfortable in a room with stakeholders one day and running a training session for a sales team the next. Some technical understanding is a plus, enough to follow feasibility discussions and be a credible voice with engineering. And you like being close to the customer and hands-on with delivery — happy to draw on the network and experience around you at our Stockholm and Malmö offices rather than figuring everything out solo.</span></p><p><span>You're fluent in English as well as Swedish and/or Danish (all three are a plus!) at a business level since you'll be working closely with local sales teams in both markets.</span></p><h4><strong>Join us at Telavox 💚</strong></h4><p>Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect.<br><br>Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication.<br><br>We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.</p><p>Read more about our <a target="_blank" href="https://career.telavox.com/posts/telavox-malmo-office">new HQ </a>in Malmö 🏠!</p><p><strong>How to apply<br></strong><br>We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be par