Customer Success Specialist (German and Turkish speaking)

the opportunity to influence customer impact at scale. What You’ll Be Doing Lead engagement sessions that connect customer goals to measurable value and improved learning outcomes. Use customer insights, analytics, and usage patterns to surface risks, highlight opportunities, and guide next steps. Partner with Sales, Renewals, Support, and other teams to resolve issues, strengthen customer alignment, and support revenue outcomes. Manage and prioritize your queue of CTAs, tickets, and assignments with accuracy, speed, and consistent documentation. Translate customer feedback into insights for Product and internal teams to support improvements across the platform. Help refine and expand the pooled model by testing new processes, sharing observations, and contributing to scalable playbooks. What You’ll Have Fluent German and Turkish language skills 1+ years of experience in customer success, account management, sales, or another customer-facing role, ideally in SaaS or tech. Demonstrated ability to think critically, solve problems in ambiguous situations, and guide customers with limited information. Strong analytical and data-driven mindset with experience using metrics to identify trends, risks, and opportunities. Comfort with CRM and customer success platforms (e.g., Salesforce, Gainsight, Zendesk). Excellent written and verbal communication skills with the ability to adjust your style across different audiences. Strong organizational habits, attention to detail, and a consistent approach to documentation and data hygiene. A results-oriented mindset with a track record of meeting or exceeding customer impact metrics. Posting Date: 17th August 2026 Application Window: 31st August 2026 We anticipate the application window will be open until 31st August 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window. Why work here? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits , Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form . Information regarding data privacy is available within the Udemy Careers Privacy Notice .