Customer Support Agent

We're looking for Customer Support Agents to join our team at our Gothenburg office on flexible on-call contracts of approximately 8 hours a week, including evenings and weekends. The estimated start date is October. You will be the voice of Axel Arigato across chat, email, and social, sorting out orders and answering the questions our customers care about. Our ambition is to optimize the end‑to‑end customer journey and to be seen as proactive rather than reactive in everything we do. Looking for something flexible alongside studies, freelance work, or another job? Come join us. WHAT WE ARE LOOKING FOR This role suits someone who has a flexible schedule and is looking for extra hours that fit around it. You write well, you think before you reply, and you problem-solve with a warm tone. Shifts run across days, evenings, and weekends, and they change with business needs, so you are organized and reliable about your own availability. If you are curious about how a fashion brand runs behind the scenes, you will see plenty of it here. WHAT YOU WILL DO Handle customer requests in Zendesk and across Instagram, Facebook, X, WhatsApp, email, and live chat. Keep a calm, warm, and professional tone with every customer, on every channel. Stay current on our products and services so the answers you give are accurate. Monitor order flows and step in early when a delivery looks like it will go wrong. Point customers toward our self-service options when they are the faster route. Gather what you need from the customer, escalate to the right team, and follow up until it is closed. Log reasons for contact and customer feedback, and share the patterns with the teams who can act on them. Track your daily KPIs and handle the routine admin that keeps the queue moving. ARE YOU THE ONE? We seek people with most of the following: Studying, freelancing, or building something of your own, and looking for extra hours alongside it. Clear, quick, and accurate in written Swedish and English (additional languages are a plus). Confident representing a brand people care about. Calm under pressure, and able to solve a problem before passing it on. Comfortable working with people across teams. Curious about how things run, and happy to suggest better ways. Available for around 8 hours a week, including evenings and weekends. HERE'S HOW TO APPLY If this sounds like the right thing to have on the side, we would love to hear from you. Apply by submitting your CV in English. Please do not include a photo or date of birth with your application; our recruitment process is competency-based. We review applications continuously, and the position may be filled before the closing date. CONTRACT TYPE & START DATE Contract type: Temporary (on-call). Around 8 hours a week depending on business needs, including evenings and weekends. Location: Gothenburg office. Estimated starting date: October. A BIT ABOUT AXEL ARIGATO Founded in Sweden in 2014 by Albin Johansson and Max Svärdh, Axel Arigato was born with a disruptive mindset – modernising and democratising the sneaker landscape through a blend of style, quality, community and a digital-first approach. Grounded in Scandinavian minimalism and elevated with playful, intentional details, every piece is designed with care: crafted to move globally, worn with individuality. What began online expanded into physical spaces built for energetic cultural exchange - stores and experiences where conversations, performances and unexpected activations dissolve the boundaries between brand and culture. Today, Axel Arigato continues to evolve with purpose via a people-powered approach. It shows up where culture happens: on streets, at events and across cities. Built on curiosity. Driven by connection OUR VALUES: DROP Diversity, Respect, Openness and Passion are our values that we live and breathe. They are the foundation for our current state and what we will always bring with us to the future.