Customer Support Specialist- Spain

<p><span><strong id="docs-internal-guid-393560dc-7fff-6904-1f9d-39299eb22d54">About us</strong></span></p><p><span>Nofence has built the world’s first</span><a target="_blank" href="https://www.nofence.no/en-us/"><span> virtual fencing solution for livestock</span></a><span>. The technology consists of a solar-powered collar that communicates with an app over the cellular network. Through the app, farmers can set up a new grazing area in seconds, and the long days of installing and moving fences are officially over! Livestock can graze longer and in more areas, and the farmer will always have visibility of their location. This means better profitability and more free time for farmers as well as improved animal welfare.</span><br><span><br>With a strong foundation of 3,000+ customers in Norway, Sweden, the UK, Spain, Ireland and the US we are now expanding our team to grow in Spain.</span><br></p><p><span>Our support team is now looking for an Spanish/English speaking candidate to strengthen our team. Join us on the journey to revolutionize agriculture and create a better everyday life for farmers and animals!</span><br><br></p><p><span><strong id="docs-internal-guid-393560dc-7fff-6904-1f9d-39299eb22d54">About the role</strong></span></p><p><span>The position will involve daily follow-up with customers and support cases. You will become an integral part of a dedicated team with a customer centric approach. We are looking for a structured and enthusiastic team member who is eager to provide excellent customer service.</span><br></p><p><span>To create good customer relations we need to be able to understand the customers needs and guide them through how to best utilize our product. Previous experience of working with farmers would be a great advantage.</span><br></p><p><span>We are looking for a structured candidate with a flexible approach to all aspects of the role. The right candidate is self-motivated, energetic, and hardworking, preferably with a background from agriculture. As a part of our team you will have the opportunity to grow together with the company, as the opportunities for development are endless both for our product and our employees!</span></p><p></p><p><span><strong id="docs-internal-guid-393560dc-7fff-6904-1f9d-39299eb22d54">Title: Customer Support Advisor</strong></span></p><p><span><strong id="docs-internal-guid-393560dc-7fff-6904-1f9d-39299eb22d54">Status: Full-time position. 40-hrs a week</strong></span></p><p><span><strong id="docs-internal-guid-393560dc-7fff-6904-1f9d-39299eb22d54">Supervisor: Head of Spain</strong></span></p><p><span><strong id="docs-internal-guid-393560dc-7fff-6904-1f9d-39299eb22d54">Location: Spain (preferably closer to Vitoria-Gasteiz)</strong></span><strong id="docs-internal-guid-393560dc-7fff-6904-1f9d-39299eb22d54"><br></strong></p><p><br><span><strong id="docs-internal-guid-393560dc-7fff-6904-1f9d-39299eb22d54">Main Responsibilities</strong></span></p><p><span>The main responsibilities for this role will be:</span></p><ul><li><p><span>Responding to inquiries from our customers via phone, email and ticketing system,</span></p></li><li><p><span>Maintaining close customer contact and securing a high level of customer satisfaction.</span></p></li><li><p><span>Collaborating across departments and other teams within Nofence.</span></p></li><li><p><span>Documenting and updating customer records and cases in our CRM system.</span></p></li><li><p><span>Escalating complex or unresolved issues to our Product and Engineering department.</span></p></li><li><p><span>Contributing in collecting statistics on the performance of our products.</span></p></li><li><p><span>Ensuring knowledge and information sharing between the central and local support teams.</span><br></p></li></ul><p><span>In the current phase of growing our team we will need someone who is adaptable and willing to contribute to non-support related tasks like;</span></p><ul><li><p><span>Contributing to projects across the organization.</span></p></li><li><p><span>Improving the customer journey through proactive support - helping the customer gain competence and finding solutions through our tools and information channels.</span></p></li><li><p><span>Contributing to developing the Support team and shaping our structure.</span></p></li></ul><p><br><span><strong id="docs-internal-guid-393560dc-7fff-6904-1f9d-39299eb22d54">About you</strong></span></p><p><span>We are looking for someone who has the following:</span></p><ul><li><p><span>A degree or equivalent in a field relevant to the position or practical on-farm experience.</span></p></li><li><p><span>Experience as a support consultant or similar role in a tech company or industry.</span></p></li><li><p><span>Ability to troubleshoot hardware and software issu