Customer Value Manager SME B2B

We are now looking for a Customer Value Manager SME to join B2B Commercial at Tele2. In this role, you will drive commercial growth and profitability within the SME segment by developing the value of our existing customer base, through sharp customer strategies, targeted commercial activities and data-driven decision making. B2B At Tele2’s B2B unit (Business to Business), we work with a broad portfolio of IT and telecom products and services. We support customers of all sizes – from micro businesses to large enterprises and the public sector – helping them digitalize, secure and develop their business potential. As friendly experts, we combine deep expertise with a practical, customer-focused approach. Working in B2B means collaborating closely with our customers to create solutions that drive business value, strong customer experiences and sustainable growth. About the role As Customer Value Manager SME, you will own the commercial agenda for our customer base within the SME segment. You identify opportunities to grow revenue, reduce churn and increase customer loyalty, and you turn those opportunities into concrete plans and results. You work at the intersection of commercial strategy, customer insight and execution, ensuring we always act on the right customer with the right offer at the right time. In this role you will: Drive commercial growth in the customer base: Own and develop strategies that grow revenue and customer value over time. You identify opportunities for cross-sell, upsell and renewals and turn these into commercial plans with clear ownership and measurable outcomes. Execute customer base activities: Plan and drive commercial activities that meet customer needs and grow the value of the base, including price increase initiatives, renewal campaigns, CX improvements and targeted offers. You take initiatives from idea to execution and follow up on results. Churn prevention with commercial impact: Develop risk management frameworks and retention strategies that reduce churn and protect revenue. You prioritize the right actions based on customer value and commercial potential, not just volume. Leverage data and NBA/NBO models: Use data, predictive models and customer insights to identify the next best actions and offers for our customers. You ensure insights are translated into concrete commercial activities. Own the commercial KPIs: Take responsibility for churn, relational NPS, renewal ASPU and cross-sell/upsell performance. You act on deviations and ensure the team has a clear line of sight between activity and outcome. Collaboration: Work closely with sales, marketing and product to ensure we have the right commercial conditions, the right tools and the right offerings to grow value in the base. You set the commercial agenda and make sure the broader organization is aligned and activated. This role is placed in Stockholm in Tele2s headquarter in Kista, offering a hybrid working model. Who are you? We are looking for a commercially driven Customer Value Manager who combines a strong analytical foundation with real business instinct. You are just as comfortable in a strategy discussion as you are driving execution, and you have a track record of turning customer insights into revenue growth. Experience in commercial roles such as customer management, segment management, business development or management consulting.Experience in driving revenue growth through cross-sell, upsell, price initiatives or retention strategies in B2B environments.Strong commercial acumen and experience owning KPIs such as churn, NPS, ASPU and cross-sell/upsell performance.Experience with NBA/NBO frameworks and translating predictive insights into commercial action.Experience with Microsoft Office suite; Excel, PowerPoint.Strong data driven mindset, with experience working with AI.Strong collaboration and stakeholder management skills.Fluency in both Swedish and English, written and spoken. A few words from the manager My name is Sara Ågren, and I have the privilege to lead a team of talented colleagues known as B2B Commercial. With us, you will work on some of the company's most central topics, from market strategy to customer satisfaction and profitability. You will have the opportunity to make an impact, explore new ideas and develop both yourself and our business in an environment characterized by curiosity, openness and collaboration. We strongly believe in sharing knowledge and growing together, and we look forward to learning what you can bring to the team.