Deal Operations Manager - Canada, Europe

<p> <strong>Headquarters:</strong> Remote </p> <div class="content-intro"><p>Storyblok is a headless CMS that enables marketers and developers to create with joy and publish with confidence. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond.</p> <p>Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact.</p> <p></p> <p><strong>WHAT IS IN IT FOR YOU</strong></p> <p>You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits:</p> <ul> <li>Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)</li> <li>Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding</li> <li>Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays</li> <li>Personal development fund for courses, books, conferences, and material</li> <li>VSOP (Virtual Stock Option Plan)</li> <li>The annual international team-building trip, quarterly and monthly online get-togethers</li> <li>As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules</li> <li>An international team that loves to have fun at work and works hard together to accomplish shared goals</li> </ul></div><h3><strong>JOB SUMMARY</strong></h3> <p>Storyblok is hiring a <strong>Deal Operations Manager</strong> to build the operating workflow for how deals are structured, reviewed, approved, executed, and handed off across quote-to-cash. The role supports Sales on deal construction and deal design strategy, coordinates Legal execution, partners with Finance on revenue recognition readiness, and turns pricing, packaging, and NPI decisions into field-ready operating process. Sitting within Revenue Operations, this role works across Sales, Sales Leadership, Finance, Legal, Deal Strategy, Systems, Order Management, Security, Customer Success, and Product / Packaging to make approval-ready deals faster and downstream defects lower.</p> <h3><strong> ESSENTIAL JOB FUNCTIONS</strong></h3> <ol> <li><strong> Deal operations workflow and process</strong></li> </ol> <ul> <li>Build the global deal operations workflow for intake, routing, approval readiness, SLAs, escalation paths, and exception handling.</li> <li>Own approval readiness in DealHub CPQ, including required fields, quote quality checks, approval context, discount rationale, and downstream handoff inputs.</li> <li>Maintain practical process documentation, templates, and decision rules so Sales can move standard deals through documented paths.</li> </ul> <ol> <li><strong> Deal construction and design strategy support</strong></li> </ol> <ul> <li>Support Sales and Sales Leadership on deal construction across new business, renewal, expansion, multi-year, ramped, multi-product, and non-standard commercial requests.</li> <li>Translate deal strategy into approval-ready constructs with clear value exchange, risk flags, concession logic, billing terms, contract timing, and implementation assumptions.</li> <li>Partner with Deal Strategy, Customer Success, Product / Packaging, and Finance when commercial design affects retention, expansion, product adoption, or reporting.</li> </ul> <ol> <li><strong> Legal execution and Finance revenue recognition readiness</strong></li> </ol> <ul> <li>Engage Legal early on non-standard terms, contract language, execution path, risk ownership, and customer-requested changes.</li> <li>Coordinate with Finance on revenue recognition inputs, billing terms, payment terms, start dates, product lines, order form clarity, and required approval evidence.</li> <li>Maintain pre-signature checks for deals with rev rec, billing, custom terms, or product readiness risk.</li> </ul> <ol> <li><strong> Pricing, packaging, NPI, and DealHub CPQ rollout</strong></li> </ol> <ul> <li>Participate in pricing and packaging execution and strategy support so decisions can be turned into field process, DealHub CPQ logic, approval paths, and reporting readiness.</li> <li>Support NPI rollout by defining deal rules, quote requirements, launch constraints, fallback paths, and field guidance for early transactions.</li> <li>Track whether pricing, packaging, or NPI changes create quote exceptions, approval confusion, billing defects, or customer handoff issues.</li> </ul> <ol> <li><strong> Quote-to-cash quality, cadence, and continuous improvement</strong></li> </ol> <ul> <li>Own the operating handoff from approved quote to order, billing, commissions, reporting, and customer lifecycle records.</li> <li>Run the deal operations cadence with KPI packs, defect logs, root-cause reviews, action owners, and process improvements.</li> <li>Identify automation and AI use cases tied to intake, routing, approval summaries, quote checks, documentation, and measurable cycle-time reduction.</li> </ul> <h3><strong>EDUCATION AND EXPERIENCE</strong></h3> <ul> <li>Bachelor's degree in Business, Finance, Economics, or a related field, or equivalent practical experience.</li> <li>5+ years in Deal Desk, Deal Operations, Revenu