Department Manager

Key Responsibilities  Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience  Analyse sales data and collaborate with the Store/Concession Manager to maximise department performance  Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards  Support recruitment efforts and ensure effective onboarding and training for new team members  Identify and nurture future talent, contributing to development plans that support team progression  Oversee daily store operations, ensuring efficiency and alignment with brand standards  Act as a brand ambassador, consistently delivering the best possible experience for every customer  Step into the role of Store  Manager when required, ensuring continuity in leadership and performance    Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment   Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.  Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.  Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.  Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.   Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.  Comfortable working varied hours, including evenings, weekends, and holidays.  Portuguese and English knowledge (the recruitment process will be conducted in English) This is a  full-time  position  with a contract of 40 hours a week. Flexible working hours , with shifts scheduled between 7:00 and 20.30. Benefits:    We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program  here .   In addition to this, Portugal-based colleagues also receive:   Discount platform: Advantages Club  Inclusion & Diversity   At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.  COS COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.